technical product manager sr - ST

Starbucks; Seattle (WA); Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Starbucks is seeking a technically skilled Senior Product Manager to own end-to-end product strategy for Marketing & Personalization Technology. The role focuses on usability, performance, and delivering simple solutions that delight users across the Starbucks digital ecosystem.

You will collaborate with architects, developers, designers and business teams to translate user needs into technical requirements and drive complex features from idea to rollout.

Qualifikationen

• Experience leading technical product teams and delivering software products.
• Ability to translate customer experience into technical requirements and solutions.
• Strong collaboration with architects, developers, designers and business partners.

Aufgaben

• Manages product planning and development through day-to-day collaboration with cross-functional teams.
• Translates customer experience into technical requirements and product solutions.
• Drives technical solutions for large, complex features independently.
• Defines acceptance criteria and documents requirements and specs.
• Leads backlog grooming and prioritization with engineering and business partners.
• Monitors feature performance and drives continuous improvement.

Kenntnisse

Technical product management

Cross-functional leadership

Software architecture

Stakeholder communication

End-to-end delivery

Tools

MS Project

Jobbeschreibung

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of Marketing & Personalization Technology. We design, build and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships and experiences. To be successful, the technical product manager, sr needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
• Translates customer experience into technical requirements and product solutions
• Drives technical solution for large features/technically complex features independently.
• Is technically adept on end-to-end system architecture
• Creates data flows and functional and technical specifications as needed
• Responsible for defining the acceptance criteria of a product feature
• Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others in working team
• Works with producers, engineering and QA to align on feature sizing and delivery planning
• Ensures engineering team has needed information on endpoints, inputs and outputs
• Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
• Performs validation of feature against customer and business goals and acceptance criteria
• Determines technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed.
• Identifies technical tradeoffs, escalates risks and manages mitigation in collaboration with neighbor ST teams
• Communicates effectively with technology and business teams independently
• Acts as a coach/mentor to team on various technical product manager competencies
• Works with engineering to define technical solution for experiment definition
• Defines product performance and effectiveness metrics that measure and benchmark product success.
• Monitors feature performance to find opportunities to address continuous improvement.
• Drives optimization and process improvements between product, design, and development teams
• Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
• Works with product managers to scope and prioritize upcoming projects into the roadmap
• Manages a cross-team digital product roadmap
• Builds effective relationships with key internal engineering, product and design teams
• Lead and manage product backlog and priorities with our business and technology partners.
• Lead product backlog grooming sessions partnering with engineering, product and business.

Required Knowledge, Skills and Abilities

Leadership and Communication

• Lead by example - with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.
• Ability to 'read the room', to know what is possible and what is not, and to know how to navigate any situation efficiently and effectively.
• Ability to engage in difficult conversations that result in positive, actionable outcomes.
• Ability to navigate complex political landscapes effectively.
• Seek and provide honest, transparent feedback.
• Team-building mastery.
• Ability to set expectations and hold individuals and team members accountable to their commitments.
• Drive decision-making that favors compromise and alignment over consensus-building.
• Exceptional written and verbal communication.
• Masterful facilitation skills for all types of engagements.

Acumen and Learning Agility

• Understanding of IT program and portfolio management practices.
• Expert-level knowledge of standards and practices for IT project and program lifecycle management activities and deliverables.
• Clear understanding of project technical activities, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.
• Expertise in MS Project (Project Server) and at least one program portfolio management tool, such as MS Project Portfolio Management (PPM).
• Advanced skills