Technical Product Manager, Onshape E-commerce & CPQ Platforms

PTC; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

PTC is seeking a Technical Product Manager for Onshape Ecommerce & CPQ Platforms in a Hybrid Seaport Boston setting. You’ll drive CPQ and e-commerce systems that connect product sign-up, in-product purchasing, trials, provisioning, and entitlements, coordinating with sales, marketing, and operations.

You will define product requirements, own Salesforce CPQ administration, and work across data systems to optimize conversion and revenue recognition.

Qualifications

• 5+ years in product management or technical program management, or providing technical support for e-commerce/CPQ systems.
• Experience with SaaS commercial systems such as self-serve purchasing, subscription provisioning, entitlements, or billing.
• Experience integrating a product with a CRM or CPQ platform.
• Able to understand data and system designs and how systems interact with each other through API and other integrations.
• Proficiency in SQL and hands-on experience analyzing data in a data warehouse.
• Working knowledge of SaaS subscription mechanics, including ARR, plan changes, add-ons, and usage-based pricing.

Responsibilities

• Write requirements and user stories, and review technical designs with engineers.
• Meet with sales, marketing, customer success, order operations, and business operations to gather requirements and agree on priorities.
• Prioritize the backlog in Jira and work with engineering through an Agile release process.
• Query the data warehouse in SQL to investigate conversion, funnel performance, and provisioning issues.
• Triage problems in the purchase and provisioning flows and drive them to resolution.
• Own the administration of our Salesforce CPQ platform.

Skills

SQL

APIs & Integration

Agile / Scrum

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Salesforce CPQ

Salesforce CRM

Jira

Data warehouse querying

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Technical Product Manager, Onshape Ecommerce & CPQ Platforms

Hybrid – Seaport Boston, MA (2-3 days a week)

Job Description

Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers, delivered globally as SaaS. Think SolidWorks meets GitHub meets Google Docs. Our office is in the heart of Boston’s beautiful Seaport District.

PTC seeks an experienced Technical Product Manager with CPQ and/or E-commerce experience to drive the systems that connect Onshape to the way customers buy it: sign-up, sales-led or in-product purchasing, trials, provisioning and entitlements, and the handoff from a closed sales deal to a correctly provisioned account.

Onshape sells two ways. Customers can purchase directly in the product, or work with our sales team. Both paths land in the same product, and customers move between them as they grow. Both work today — and as the business grows, so does what we need from them, including an expanding set of usage-based, API, and AI-driven plans.

You will define what gets built here, work with engineering to deliver it, and partner with sales, marketing, customer success, and business operations. You will join the Product Operations & Strategy team within the Onshape product organization, working cross-functionally on the systems, data, and processes that no single team owns on its own. This is a technical role in a business-facing domain, and it suits someone who is comfortable in both.

Daily aspects of the role

• Write requirements and user stories, and review technical designs with engineers
• Meet with sales, marketing, customer success, order operations, and business operations to gather requirements and agree on priorities
• Prioritize the backlog in Jira and work with engineering through an Agile release process
• Query the data warehouse in SQL to investigate conversion, funnel performance, and provisioning issues
• Triage problems in the purchase and provisioning flows and drive them to resolution
• Manage minor enhancements and business rule changes to our Salesforce CPQ platform

Responsibilities

• Define how the Onshape product system integrates with downstream go-to-market systems, including Salesforce and our CPQ platform, and maintain the abstraction layers between them
• Drive the roadmap for sign-up, in-product purchasing, trial, and provisioning — from requirements through delivery and measurement
• Define and manage implementation plans for how new product offerings will be quoted and presented in-product - identifying key deal business rules and coordinating with internal data teams to set pricing and revenue recognition definitions in our product master
• Identify and implement opportunities for improvement in current deal desk and provisioning processes in our Salesforce platform
• Own the administration of our Salesforce CPQ platform
• Improve conversion across the self-serve funnel, and work with Business Operations so that what sales quotes and closes provisions correctly without manual intervention
• Own the technical product requirements for in-product payment processing
• Deliver the product capabilities Business Operations and Finance need for renewals, downgrades, dunning, collections, and deprovisioning

What Success Looks Like

• Billing, payments, and collections run reliably with the least possible human intervention
• Purchases and closed deals provision correctly, and deprovisioning happens cleanly and on time
• These systems absorb growth — more customers, more sign-ups, new plan types, and additional currencies — without proportionally more manual work

Requirements

• 5+ years in product management or technical program management, or providing technical support for e-commerce/CPQ systems
• Experience with SaaS commercial systems such as self-serve purchasing, subscription provisioning, entitlements, or billing
• Experience integrating a product with a CRM or CPQ platform
• Able to understand data and system designs and how systems interact with each other through API and other integrations
• Proficiency in SQL and hands-on experience analyzing data in a data warehouse
• Working knowledge of SaaS subscription mechanics, including ARR, plan changes, add-ons, and usage-based pricing

Skills And Knowledge Most Helpful To The Job

• Familiarity with revenue recognition for subscription and consumption-based products
• Experience at a publicly traded software company
• Hands-on experience with Salesforce and a CPQ platform
• Experience supporting both self-serve and sales-led purchasing motions
• Experience monetizing usage-based, API, or AI capabilities
• Background in software engineering
• Experience with CAD, PLM, or other engineering software

Basic Qualifications

• Bachelor’s degree in engineering, computer science, mathematics, business, or equivalent experience

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $120,000 - 180,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are

subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on-going basis.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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