Technical Product Lead, AI Email Applications, Artificial Intelligence (AI) Required - Work From Home - M

Next Step Systems; United States; Remote; USD 140,000 - 220,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Savings plan

PTO

Job summary

Next Step Systems seeks a Technical Product Lead for AI Email Applications. This 100% remote role bridges user needs, model capabilities, and engineering constraints to define system behavior, metrics, and ongoing improvements.

You will work hands-on with ML/engineering teams to push AI-powered email solutions from concept to production. The ideal candidate has strong AI/ML experience, deep system design knowledge, and a proven track record shipping AI-driven products.

Qualifications

• AI/ML experience required.
• Strong CS fundamentals and system design skills.
• Hands-on with AI-powered products and LLM-based systems.
• Ability to translate model capabilities into product decisions.
• Comfort reading technical designs and architectures.

Responsibilities

• Define end-to-end AI capabilities and user experiences.
• Translate evaluation results into product decisions.
• Trade off quality, latency, cost, reliability, and UX.
• Collaborate with ML, backend, and client engineers.
• Establish evaluation frameworks across metrics and experiments.
• Own product quality, reliability, and user trust.
• Identify failure modes and ensure safe AI systems.
• Drive execution with clear specifications and priorities.

Skills

AI/ML experience

CS fundamentals

System design

Reading technical designs

Evaluation and experimentation

Ownership of complex products

Hands-on with AI-powered products

Decision making under ambiguity

Strong collaboration with engineers

Education

Engineering degree

Job description

Technical Product Lead, AI Email Applications, Artificial Intelligence (AI) Required - Work From Home

As Technical Product Lead, AI Email Applications, you will work at the intersection of user needs, model capability, and engineering constraints. The Technical Product Lead will work directly with Machine Learning (ML) and engineering teams to define how the system should behave, how we measure it, and how we continuously improve it. This is a deeply technical, hands-on role. You are expected to understand the system and challenge technical decisions.

++Artificial Intelligence (AI) and Machine Learning (ML) are required for this opportunity. This position is 100% Remote.++ ++MUST BE WILLING TO TAKE A 60 MINUTE CODING ASSESSMENT.++

Technical Product Lead Responsibilities:

• Define end-to-end requirements for Artificial Intelligence (AI) capabilities, from model behavior to system behavior to user experience.
• Translate model capabilities, evaluation results, and technical constraints into clear product and system decisions.
• Make trade-offs across quality, latency, cost, reliability, safety, and UX.
• Work closely with Machine Learning (ML), backend, and client engineers on system design, evaluation, and iteration.
• Define and evolve evaluation frameworks across offline metrics, online experiments, and human feedback.
• Establish clear quality bars and feedback loops for AI-powered experiences.
• Drive execution through clear specifications, prioritization, and strong technical judgment.
• Identify failure modes and ensure Artificial Intelligence (AI) systems behave predictably and recover gracefully.
• Own product quality end-to-end, correctness, reliability, usefulness, and user trust.

Technical Product Lead Qualifications:

• Artificial Intelligence (AI) and Machine Learning (ML) experience required.
• Strong computer science fundamentals and system design skills.
• Solid understanding of modern Machine Learning (ML) and how Artificial Intelligence (AI) systems behave in production.
• Comfortable reading technical designs, understanding architectures, and engaging deeply with engineers.
• Strong intuition for model limitations, hallucinations, evaluation, and failure modes.
• Significant experience owning complex, technical products end-to-end.
• Hands-on experience with AI-powered products, particularly LLM-based systems.
• Experience with model evaluation, experimentation, prompting, or Artificial Intelligence (AI) system iteration.
• Ability to turn ambiguous problems into clear requirements, measurable outcomes, and executable plans.
• Strong judgment and the ability to make decisions when the right answer is not obvious.
• Highly technical, curious, and comfortable going deep.
• Strong bias toward shipping, experimentation, and learning from real-world usage.
• Able to challenge engineers and researchers constructively while maintaining strong collaboration.
• Comfortable operating with significant ownership in a fast-moving, zero-to-one environment.
• An engineering background is a strong plus, but what matters most is the ability to reason deeply about - both AI systems and product outcomes.

Nice to have:

• Experience shipping AI-heavy consumer products.
• Background as an engineer or highly technical product manager.
• Experience defining evaluation metrics for Machine Learning (ML) systems.
• Strong intuition for Artificial Intelligence (AI) UX patterns and failure handling.
• Prior experience in zero-to-one product environments.

Benefits:

• Benefits include medical insurance, Dental, Vision, Savings Plan Options, PTO, etc.

Keywords: San Francisco CA Jobs, AI, Artificial Intelligence, AI Email Applications, LLM, Large Language Model, ML, Machine Learning, Technical Product Lead, UX, User Experience, Work From Home, Remote, California Recruiters, IT Jobs, California Recruiting