Technical Printer Support Representative I (Laser)

Canon U.S.A., Inc.; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Technical Printer Support Representative I, der erstklassigen technischen Support für Laser-Drucker bietet. In dieser spannenden Rolle sind Sie für die Bearbeitung von Kundenanfragen verantwortlich und sorgen für eine schnelle Problemlösung. Sie werden in einem dynamischen virtuellen Umfeld arbeiten, das flexible Arbeitszeiten, bezahlte Schulungen und zahlreiche Vorteile bietet. Wenn Sie eine Leidenschaft für Kundenservice haben und technische Herausforderungen lieben, ist dies die perfekte Gelegenheit für Sie, Teil eines vielfältigen und unterstützenden Teams zu werden.

Benefits

Flexible Arbeitszeiten

Bezahlte Schulungen

401(k)

Bezahlte Freizeit

Gesundheitsleistungen

Qualifications

• Erfahrung in der Kundenbetreuung oder Call-Centern erforderlich.
• Starke Kommunikations- und aktive Zuhörfähigkeiten in Englisch.

Responsibilities

• Bereitstellung von technischem Support per Telefon, E-Mail und Chat.
• Analyse und Behebung von Laser-Druckerproblemen.

Skills

Kundenservice-Erfahrung

Windows Kenntnisse

Mac OS Kenntnisse

MS Office Kenntnisse

Kommunikationsfähigkeiten

Education

High School Diploma oder gleichwertig

Tools

Internet

Instant Messaging

E-Mail

Job description

Technical Printer Support Representative I (Laser)

Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN | US-VA...

Company: Canon Info Technology Services

Requisition ID: 33035

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Virtual

About the Role

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will respond to inbound customer calls and inquiries, resolving routine and complex laser printer issues with a "first call resolution" approach, escalating cases as needed, and following up to ensure customer satisfaction. This position offers remote work, flexible scheduling, paid training, benefits, holidays, paid time off, 401(k), and other perks.

Your Impact

• Provide positive and professional technical support via phone, email, and chat
• Analyze and troubleshoot laser printer issues, recommending solutions
• Research and resolve customer inquiries using available tools
• Interact with customers and team members efficiently
• Make prompt, accurate decisions benefiting both business and customer
• Document interactions and resolutions
• Assist customers with purchase decisions and orders on the Canon website

About You: Skills & Expertise

• High school diploma or equivalent
• Experience in customer service or call centers
• Knowledge of Windows and/or Mac OS
• Internet, instant messaging, and email skills
• Keyboarding and MS Office proficiency
• Ability to work independently, manage time, multi-task, and prioritize
• Strong communication and active listening skills in English
• Reliable internet and noise-free workspace
• Residing in specified states (FL, GA, IN, IA, LA, NY, NC, OH, TN, VA)

Company Overview

Canon ITS promotes a diverse, energetic environment committed to equal employment opportunities. We support reasonable accommodations and are an equal opportunity employer. We also adhere to pay transparency policies and promote a tobacco-free workplace.

Workstyle Description

This is a virtual position, with the office open 5 days a week; reporting to the office is not required unless needed. Schedules may change based on business needs.