Technical PO

Norstella; Indiana (PA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Provident Fund

Reimbursement of Certification Expans

Gratuity

24x7 Health Desk

Job summary

Norstella seeks a Product Operations Manager to build our product ops from the ground up. You will assess current practices, define a scalable PDLC, and implement tooling and templates. This role blends strategic thinking with hands-on execution and requires collaboration across global time zones.

You will partner with product, engineering, design, and go-to-market teams to drive alignment, establish dashboards, and enable repeatable processes in a fast-growing pharma tech environment.

Qualifications

• 6+ years of experience in product operations, product management, or a closely related function.
• Demonstrated experience building or maturing a product ops function.
• Strong systems thinking with impact on outcomes.
• Excellent written and verbal communication for senior leaders.
• Experience with agile methodologies and product development tools (Jira, Confluence, Productboard, Notion, or similar).
• Comfortable with ambiguity and collaborating across time zones, including India/US.

Responsibilities

• Audit current product team ways of working and identify gaps.
• Design and implement a product operations framework tailored to the organization.
• Establish standards for product documentation and roadmaps with technical writer input.
• Define and roll out a consistent product development lifecycle across teams.
• Evaluate, select, and implement tools for planning, backlog management, and roadmapping.
• Build dashboards for real-time insight into health, velocity, and portfolio status.
• Create scalable templates and playbooks to reduce ramp time for new members.
• Design operating cadence for QBRs, roadmap reviews, sprint demos, and leadership syncs.
• Facilitate planning ceremonies and ensure right stakeholders are engaged.
• Track and report OKRs with clear progress visibility.
• Act as connective tissue between product, engineering, design, and go-to-market teams.
• Build onboarding resources and enablement for product managers and stakeholders.
• Prepare materials for exec reviews, board updates, and strategic planning cycles.
• Drive continuous product training on market research, business case development, and synthesis.
• Establish feedback loops and identify bottlenecks to drive improvements.
• Benchmark against industry best practices in product operations.
• Take on special projects with autonomy and end-to-end delivery.

Skills

Product operations

Systems thinking

Communication

Agile methodologies

Cross-functional collaboration

Education

Bachelor's or Master's degree in business/engineering/information systems

Tools

Jira

Confluence

Productboard

Notion

Job description

Technical PO

Company: Norstella

Location: Remote, India

Date Posted: Aug 31, 2026

Employment Type: Full Time

Job ID: R-2026

Description About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle
• Evaluate – bring the right drugs to market
• MMIT – identify barrier to patient access
• Panalgo – turn data into insight faster
• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Job Description:

We are hiring a Product Operations Manager to build our product operations function from the ground up. This is a foundational role: we currently operate without formal product ops processes, frameworks, or tooling — and that is exactly the challenge we need you to solve. You will assess where we are, establish the infrastructure that helps our product teams work more effectively, and create the systems that scale with us as we grow. This role requires equal parts strategic thinking and hands‑on execution.

Responsibilities:

Build the Foundation

• Audit current product team ways of working — ceremonies, tools, documentation practices, and cross‑functional rituals — and identify the highest‑leverage gaps.
• Design and implement a product operations framework tailored to our organization’s size, structure, and maturity.
• Establish standards for product documentation, including roadmaps, prioritization frameworks and in conjunction with technical writer, customer facing materials.
• Define and roll out a consistent product development lifecycle (PDLC) across teams.

Tooling & Systems

• Evaluate, select, and implement the tools and platforms that support product planning, backlog management, roadmapping, and cross‑team visibility.
• Build and maintain dashboards that give product leadership real‑time insight into team health, delivery velocity, and portfolio status.
• Create scalable templates and playbooks that reduce ramp time for new product team members.

Rhythm & Cadence

• Design and own the operating cadence for the product organization: QBRs, roadmap reviews, sprint demos, and leadership syncs.
• Facilitate key product planning ceremonies and ensure the right stakeholders are engaged at the right moments.
• Track and report on product OKRs, ensuring teams have clear goals and visibility into progress.

Cross‑Functional Enablement

• Act as the connective tissue between product, engineering, design, and go‑to‑market teams — identifying misalignments and closing communication gaps.
• Build onboarding and enablement resources that help product managers and stakeholders operate consistently.
• Partner with product leadership to prepare materials for exec reviews, board updates, and strategic planning cycles.
• Drive continuous product training across the organization, with a focus on business case development, market research insights, and synthesis — ensuring product teams and key stakeholders build shared fluency in how to evaluate and communicate opportunity.

Insights & Continuous Improvement

• Establish feedback loops — from users, from internal teams, and from post‑launch reviews — and ensure insights are systematically fed back into the product process.
• Identify recurring bottlenecks in how decisions get made or work gets stuck, and drive structural fixes.
• Benchmark against industry best practices in product operations and bring in what is relevant.

Special Projects

• Take on special projects as directed by the Head of Product, operating with full autonomy and minimal overhead — scoping, executing, and delivering independently from start to finish.

Qualifications:

• 6+ years of experience in product operations, product management, or a closely related function (program management, strategy & operations).
• Demonstrated experience building or significantly maturing a product ops function — you have done this before, not just read about it.
• Strong systems thinking: you can see how process changes upstream affect outcomes downstream.
• Excellent written and verbal communication; able to write crisp documentation and facilitate structured conversations with senior leaders.
• Experience with agile methodologies and product development tools (Jira, Confluence, Productboard, Notion, or similar).
• Comfortable with ambiguity and energized by the challenge of creating order where little exists.
• India-based with ability to collaborate across global time zones, including overlap with US teams.

Preferred:

• Experience in a high‑growth or scaling technology company where product operations was built from early stages.
• Background in healthcare IT, life sciences, or enterprise SaaS.
• Familiarity with OKR frameworks and experience running planning cycles across multiple product teams.
• Prior experience as a product manager — you understand what PMs need because you have been one.
• Bachelor's or Master's degree in business, engineering, information systems, or a related field.

Our Guiding Principles for success at Norstella:

• 01: Bold, Passionate, Mission-First
• 02: Integrity, Truth, Reality
• 03: Kindness, Empathy, Grace
• 04: Resilience, Mettle, Perseverance
• 05: Humility, Gratitude, Learning

Benefits:

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy‑related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self‑doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy‑related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.