Solutions Engineer

Norstella

United States

On-site

USD 90,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or FSA

Dental & Vision Benefits

Basic Life and AD&D Benefits

401k Retirement Plan with Company Mock

Company Paid Short & Long-Term Disabil

Paid Parental Leave

Paid Time Off & Company Holidays

Job summary

Norstella is a premier global life sciences data and AI solutions provider, enabling faster, more efficient therapies to market. The Solutions Engineer will partner with account executives across research, development and commercial cycles to discover, solution, demonstrate and propose offerings by understanding not just our data, but how it works inside a client's environment.

The role covers pre-sale partnership, bespoke co-development engagements, and enablement efforts to turn demos into

Qualifications

Domain knowledge of pharma and life sciences, including clinical trials and forecasting.
3–5 years in a solutions engineering, sales engineering, or technical consulting role for data or SaaS.
Outstanding communication skills for technical and executive audiences.
Strong discovery instincts to uncover client needs.
Ability to work inside client environments and collaborate with engineering and IT.

Responsibilities

Pre-sale technical partnership with the sales organization.
Design and deliver tailored demonstrations for the client’s actual use cases.
Scope proofs of concept and define success criteria and evaluation plans.
Deliver engagements inside client environments, moving from demos to running solutions.
Create reusable IP: demo environments, playbooks, and enablement materials.

Skills

Pharma domain

Solutions engineering

Discovery skills

Communication

Ambiguity tolerance

Customer facing

Job description

Description
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

Accelerate the drug development cycle
Assess competition and bring the right drugs to market
Make data driven commercial and financial decisions
Match and recruit patients for clinical trials
Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
Job Description
The Solutions Engineer understands both the technology and the challenges our clients are trying to solve, and works with them to find the right solution. You partner with account executives across the research, development and commercial cycle, leading discovery, solutioning, demonstration and proposal, by understanding not just what our data is, but how it will work inside a client's environment.
The work spans a spectrum: at one end, demonstrating and integrating our productised capability; at the other, bespoke co-development programmes with strategic clients, scoped through discovery and statements of work. You'll start with an advise, scope and demonstrate mandate, and as client demand crystallises your remit will grow to include hands-on build, moving from a compelling demo to a running solution the client can see working against their own data.
Responsibilities
Pre-sale technical partnership

Support the sales organization by building an understanding of the client challenges: their clinical trial/research and commercial questions, data landscape, governance constraints, and AI ambitions, and mapping these to Norstella capabilities as applicable.
Design and deliver compelling demonstrations tailored to the client’s actual use cases, not generic scripts.

Solutioning and Bespoke engagements

Scope proofs of concept and structured engagements, defining success criteria and evaluation plans with the client.
Deliver bespoke engagements inside client environments through trial and hyper-care, converting complexity into deployed, ongoing, repeatable solutions.
Shape statements of work with commercial teams, covering workstreams, deliverables, assumptions, dependencies and risks, turning an ambiguous client ambition into a scoped, sellable engagement.
Work alongside client engineering, IT and vendor teams through delivery. You are the technical face of Norstella inside the programme.

Enablement, reuse, and feedback

Turn one-off client work into reusable IP: demo environments, playbooks, battlecards and enablement material that make every subsequent engagement faster and stronger.
Feed field intelligence back to product: recurring client requirements, competitive positioning, and the emerging patterns of what AI-era work clients buy.

Qualifications

Domain knowledge of pharma and life sciences: clinical trials (site feasibility, protocol design), pipeline and asset intelligence, epidemiology, market access, or forecasting (e.g. PTRS, rNPV, consensus forecasting).
3-5 years in a solutions engineering, sales engineering, technical consulting or implementation role for a data, analytics or SaaS product, ideally with enterprise clients.
Outstanding communication: you can present to a technical architect and a commercial VP in the same meeting and land with both.
Strong discovery instincts: you ask the questions that reveal what a client is actually trying to do, and you listen more than you pitch.
Comfort with ambiguity: the products, the market, and this role itself are all evolving. You treat that as the opportunity, not the drawback.
Experience delivering work inside client environments, such as embedded engagements, professional services or consulting, is a plus.

What Success Looks Like

You understand a pharma client’s challenges deeply enough to shape solutions around their specific use case.
Clients reach confidence in our solution faster, and the opportunities you support move forward more often.
Discovery phases you run produce SOWs that survive contact with delivery: accurately scoped, well understood by the client, and profitable to execute.
Sales teams pull you into deals early because your discovery and demos move opportunities forward.

Our Guiding Principles for success at Norstella

01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
Benefits

Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Paid Time Off & Company Holidays

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex

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