Technical Parts and Service Representative

KOCH Finishing Systems; Caledonia (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

KOCH Finishing Systems in Caledonia, Michigan is seeking a Technical Parts and Service Representative to support customers using plating and anodizing equipment. This inside sales and service role focuses on parts, service, and technical support to keep operations running.

You will build long-term customer relationships, provide first-line troubleshooting, prepare estimates, and coordinate with engineering, sales, and purchasing. Occasional travel is required.

Qualifications

• 3+ years in parts, service, inside sales, or technical support.
• Bachelor's degree or equivalent preferred.
• Strong communication and customer service skills.
• Organized, dependable, and able to manage multiple priorities.
• Comfortable explaining technical information.
• Working knowledge of Microsoft Office and ERP or business management systems.
• Willing to travel occasionally, including some international travel.

Responsibilities

• Be the main contact for customer calls and emails about parts, pricing, delivery, technical questions, and service needs.
• Build long-term relationships with existing customers.
• Reconnect with past customers to learn about their current parts and service needs.
• Prepare work orders and process parts orders in our ERP system.
• Provide first-line troubleshooting and help resolve customer issues.
• Help customers plan ahead for spare parts and replacements.
• Prepare estimates for parts and service contracts with support from engineering and estimating.
• Recommend parts and service solutions that add value for customers.
• Work with vendors to stay current on products, pricing, and availability.
• Coordinate with sales, engineering, service, and purchasing to keep customers' needs on track.
• Travel occasionally for customer visits and equipment inspections.

Skills

Customer service

Inside sales

Technical support

Communication

Organization

Education

Bachelor's degree or equivalent

Tools

ERP systems

Microsoft Office

Job description

Location: Caledonia, Michigan (on-site)

Pay: $60,000–$80,000 per year, based on experience

Schedule: Full-time, Monday–Friday

No sales quotas

About The Role

Koch Finishing Systems is hiring a Technical Parts and Service Representative to support customers who use our plating and anodizing equipment. In this inside sales and customer service role, you'll help customers get the parts, service, and technical support they need to keep their operations running.

This is a relationship-focused position with no sales quotas. It's a great fit for someone with a background in parts, service, customer service, or technical support who enjoys solving problems and working with customers. Plating or anodizing experience is preferred, however we'll provide hands-on training.

What You'll Do

• Be the main contact for customer calls and emails about parts, pricing, delivery, technical questions, and service needs.
• Build long-term relationships with existing customers.
• Reconnect with past customers to learn about their current parts and service needs.
• Prepare work orders and process parts orders in our ERP system.
• Provide first-line troubleshooting and help resolve customer issues.
• Help customers plan ahead for spare parts and replacements.
• Prepare estimates for parts and service contracts with support from engineering and estimating.
• Recommend parts and service solutions that add value for customers.
• Work with vendors to stay current on products, pricing, and availability.
• Coordinate with sales, engineering, service, and purchasing to keep customers' needs on track.
• Travel occasionally for customer visits and equipment inspections.

What You Bring

• 3+ years of experience in parts, service, customer service, inside sales, technical support, material control, or industrial equipment.
• A bachelor's degree or an equivalent combination of education and experience is preferred.
• Strong communication and customer service skills.
• Organized, dependable, and able to manage multiple priorities.
• Comfortable understanding and explaining technical information.
• Working knowledge of Microsoft Office and ERP or business management systems.
• Willing to travel occasionally, including some international travel.

Nice to Have

• Experience with industrial equipment, manufacturing, or mechanical or electrical systems.
• Parts counter, service coordinator, or technical sales experience.
• Second-language proficiency.