Technical Operations Trainer

QTS Data Centers; Duluth (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

QTS Data Centers seeks a Technical Operations Trainer to develop and deliver comprehensive training on data center operations, maintenance, and administrative processes across regional facilities.

You will use classroom and hands-on methods, leverage LMS and Teams, and collaborate with Facilities Operations leadership to tailor regional training plans. A focus on effectiveness and clear communication is essential.

Qualifications

• Minimum 3 years instructional experience.
• Bachelor’s degree in engineering, information technology, or related field.
• Certifications in training, facility management, or related areas are a plus.

Responsibilities

• Develop and deliver training on data center operations, maintenance, and safety.
• Create, coordinate, and deliver regional training plans with leadership.
• Evaluate training effectiveness and solicit learner feedback.
• Maintain knowledge of data center facilities and QTS processes.

Skills

Instructional design

Public speaking

Interpersonal skills

Communication

Project management

Data entry

LMS

Education

Bachelor’s degree in engineering, information technology, or a related field

Tools

LMS (Learning Management System)

Microsoft Teams

Job description

The role of a Technical Operations Trainer for QTS Data Centers involves developing and delivering comprehensive training programs related to the operations, maintenance and administrative processes of all regional data center facilities, equipment and other support related functions. This position ensures that all Facilities Operations team members are well-trained and competent in performing their tasks to guarantee smooth and efficient data center operations.

RESPONSIBILITIES

• Develop and deliver effective training materials related to the operation, maintenance, and safety procedures of data center facilities and other aspects of the data center business. These materials will cover various aspects, including electrical and mechanical systems, telecommunications/connectivity, fire protection, environmental controls, security, safety, and emergency response.
• Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment, programs and procedures they will be working with in the performance of their roles.
• Utilize digital resources (e.g., LMS, Microsoft Teams) to facilitate and deliver effective technology-based training.
• Work with Facilities Operations leadership teams within the region to create, coordinate and deliver a training plan that meets the needs of the respective teams.
• Conduct ongoing evaluation and improvement that includes independent and collaborative reviews of training products and programs to assess effectiveness, as well as solicit feedback from learners to enhance future sessions.
• Foster a friendly and supportive environment that encourages engagement from learners and invites them to be an active participant in the learning process.
• Maintain a high level of knowledge in data centers facilities and operations, and QTS processes.
• Must have an excellent ability to convey complex technical information in an easy-to-understand manner.
• Track and schedule staff certification renewal requirements and prepare reports on certification status.
• Regularly review and update training programs to reflect changes in technology, processes, and compliance requirements.
• Prepare reports on training activities, staff performance, and any identified issues or areas for improvement.
• Travel up to 35%
• Other job tasks as required

BASIC QUALIFICATIONS

• Minimum of 5 years experience in operations and maintenance in a critical environment (data center, nuclear, power generation, etc.). Data center experience preferred.
• Minimum of 3 years of documented instructional experience.

PREFERRED QUALIFICATIONS

• 3 years experience in creating/delivering technical instruction experience.
• A bachelor’s degree in engineering, information technology, or a related field.
• Certifications in training, facility management, or related areas.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Basic project management knowledge
• Strong written and verbal communication skills
• Basic data entry skills

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The “Know Your Rights” Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.