Technical Operations Manager

Modernize Home Services; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Equity in RSUs

Paid time off

Job summary

Modernize Home Services is seeking a Tech Ops Associate to join the 360 Finance engineering organization. You will act as the operational layer between business teams and engineering, owning platform configuration, production support triage, lender budget monitoring, and operational reporting.

You will be data-driven with strong attention to detail, digging into issues, resolving them independently where possible, and providing context for engineering when needed.

Qualifications

• 3+ years in technical operations, production support, or data operations in fintech, lending, or SaaS.
• Experience using AI tools to scope analyses and troubleshoot data issues.
• Comfort with admin tools, internal platforms, and CRM systems (Salesforce a plus).
• Experience with BI/reporting tools to build operational dashboards.

Responsibilities

• Platform configuration: enable lenders and clients, validate integrations before go-live.
• Production support and triage: monitor health, perform runbook retries, escalations.
• Lending operations monitoring: track SLAs, funding status, and health indicators.
• Data & reporting: assist ad-hoc data pulls, troubleshoot with SQL, coordinate validation.
• Documentation & process improvement: write SOPs and improve repeatable tasks.

Skills

Technical operations

SQL

BI tools

Tableau

ThoughtSpot

Excel

Salesforce

Problem solving

Documentation

Postman

Education

Bachelor's degree or equivalent

Tools

SQL

Postman

API testing

Tableau

ThoughtSpot

Excel

Salesforce

Job description

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

At Modernize (a QuinStreet division) our mission is to simplify home improvement byinspiring motivatedhomeowners and connecting them with qualified contractors. 360 Finance is our point-of-sale financing platform that empowers contractors to offer financing to homeowners while connecting them with trusted lending partners.We’relooking for sharp, motivated individuals to join our growing team.

Job Category

Modernize Home Services is seeking a Tech Ops Associate to join the 360 Finance engineering organization.In this position, you will serve as the operational layer between business teams (account management, lender operations, customer support) and engineering. You will own day-to-day platform configuration, production support triage, lender budget monitoring, and operational reporting. You areprocessand data-driven with great attention to detail. Using your analytical skills, you will dig into issues, resolve them independently where possible, and escape with context when engineering involvement isrequired.

Responsibilities

• Platform Configuration
  • Configure and enable new lenders and contractor clients on the platform including setting up lender-specific rules and client accounts, andvalidatingthe integration before go-live
  • Maintain lender-specific trade mappings and offer configurations — updating mappings as lenders add or remove trade categories, and keeping offer terms (rates, caps, eligibility)in syncwith lender changes to prevent stale configurations
• Production Support & Triage
  • Monitor production application health —identifystuck applications, error states, and status anomalies
  • Apply known-fix runbookresolutions:retries, status resets, resubmissions
  • Process project status changes, loan amount adjustments, refunds, and cancellations per documented business rules
  • Investigate and resolve account/authentication issues (password resets, email delivery failures)
  • Escalate true application bugs to engineering with documented reproduction steps
  • Coordinate withCall Center teamto ensure weekend/off-hours issues are ticketed for Monday triage
• Lending Operations Monitoring
  • Review delayed funding against lender SLAs weekly; flag projects stuck awaiting or delayed in disbursement (funding-complete or pending-funding status)
  • Review lending health indicators such as approval rates, funding turnaround time, and decline reasons tomonitorservice quality
  • Surface opportunities to account management and lender ops such as geographies with unfulfilled budget, and clients with low platform usage so they can act on them.
• Data & Reporting
  • Supportad hoc data pulls for account management, lender ops, and leadership
  • Use SQL to troubleshoot data discrepancies and answer operational questions
  • Support reporting needs by coordinating data validation with theanalysts andproduct team
• Documentation & Process Improvement
  • Document SOPs for all repeatable tasks; build andmaintainproduction support runbooks
  • Identifypatterns in incoming requests thatindicatesystemic issues or tooling gaps
  • Strategize process improvements that reduce manual work and support business scaling

Requirements

• 3+ years in technical operations, production support, or data operations — preferably in fintech, lending, or SaaS
• Proficiencyand comfort using AI tools to help scope analyses, troubleshoot data issues, and diagnose operational problems
• Comfort navigating admin tools, internal platforms, and CRM systems (Salesforce experience a plus)
• Experience with BI/reporting tools (Tableau,ThoughtSpot,Excel) for building andmaintainingoperational dashboards
• Strong analytical and problem-solving skills; able to dig into data toidentifyroot causes
• Strong written communication skills — documenting procedures, writing runbooks, updating stakeholders
• Ability to read application logs and error messages at a surface level to perform triage (not expected to write code)
• Organized and detail-oriented; comfortable working from a ticket queue andmaintainingSLAs
• Self-motivated with the ability to learn new systems quickly andoperateindependently once trained
• Comfortable challenging others directly when processesaren’tbeing followed or requests lack required information

Preferred

• Experience in home improvement, lending, or financial services platforms
• Understanding of lending compliance standards and vulnerable population requirements
• Familiarity with lender integration workflows and API-driven platforms
• Experience with Postman or similar API testing tools for basic troubleshooting
• Exposure to Agile/Scrum methodologies

The expected salary range for this position is $85,000 USD to $100,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant’s geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

#LI-REMOTE

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here.