Technical Operations Manager

Social Capital Resources; New York (NY); On-site; USD 120,000 - 125,000; Full time

Job summary

A reputable banking institution in New York is seeking a Technical Operations Manager to oversee operational analysis and support for bank systems, particularly with the Jack Henry system. Candidates should have a Bachelor's degree in a computer-related field and at least three years of core banking experience. Strong project management, technical support skills, and communication abilities are essential. The role offers a competitive salary of $120,000–$125,000 per year.

Qualifications

• Three years of bank core system experience, including supervision or lead responsibilities.
• Knowledge of system software, hardware, regulations, and management practices.
• Outstanding interpersonal, communication skills, and integrity.

Responsibilities

• Provide operational analysis and support for bank systems.
• Develop project plans and lead project teams.
• Monitor the Jack Henry portal and distribute relevant information.

Skills

Operational analysis

Jack Henry system

Loan Vantage workflow

Application software support

Technical support

Project management

Education

Bachelor’s degree in a computer-related discipline

Tools

Silverlake

OnBoard

Job description

Bank in Manhattan is seeking a Technical Operations Manager for a full‑time position! Experience with the Jack Henry system is key.

Position Summary

Provides operational analysis, design, installation, maintenance, and modification of core and ancillary bank systems, working independently under overall project objectives.

Responsibilities

• Experience with Loan Vantage workflow setup, document templates, exception tracking, and integration with Synergy or Silverlake.
• Provide support for application software and best‑practice suggestions for teller, imaging, and retail systems.
• Perform DDA, Savings, and CD product setup in Silverlake and OnBoard.
• Interface with Finance to build general ledger interfaces where needed.
• Monitor the Jack Henry portal and distribute relevant information to staff.
• Develop project plans, organize and lead project teams, monitor progress, and evaluate effectiveness.
• Develop and manage internal procedures, tools, and documents to maintain application integrity and availability; enter and track cases to resolution in internal IT helpdesk software.
• Coordinate with systems, database, and network administrators; support users through technical support, develop procedures, facilitate and coordinate training, and promote end‑user self‑sufficiency.
• Conduct product evaluations, participate in vendor selection, and develop vendor partnerships.
• Stay current with technological developments in the fintech sector, systems and application support, and management and user support practices.

Qualifications & Skills

• Bachelor’s degree in a computer‑related discipline required. Technical experience related to the area of assignment may substitute for the degree requirement.
• Three years of bank core system experience, including supervision of others or lead responsibilities, required.
• Knowledge of available system software, hardware, regulations, structure, techniques, and management practices of one or more subject‑matter areas.
• Ability to operate and document system operation to be consistent with institutional policies/procedures and State/Federal guidelines; communicate system operation information orally and in writing.
• Outstanding interpersonal and communication skills.
• Must possess a high degree of integrity and trust along with the ability to work independently.
• In‑depth knowledge of GLBA and other information technology regulations.
• Previous experience with Jack Henry and Associates systems preferred.

Compensation

Base pay range: $120,000.00/yr – $125,000.00/yr

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology and Finance

Industry

Banking

Location

New York, NY (Manhattan)