Technical Operations Analyst

Persona; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision

3% 401(k) contribution

Unlimited PTO

Quarterly mental health days

Family planning benefits

Professional development stipend

Wellness benefits

Job summary

Persona is a configurable identity platform; we are hiring a Tech Ops Analyst for our New York office to ensure smooth IT operations and end-user support for NYC-based employees, including leadership.

The successful candidate will help onboarding/offboarding with People Ops, set up video conferences, manage equipment, and explore new tools to boost efficiency. This role is hybrid with in-office Tuesdays–Thursdays, and remote Mondays and Fridays.

Qualifications

• 3 years of experience working in IT or equivalent experience
• Strong passion for technology, automation, and efficiency
• Experience with macOS, Google Workspace, Jamf Pro, and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
• Great at finding solutions and explaining your thought process to achieve results
• Firm grasp of IT best practices

Responsibilities

• Be the front-line support for every New York City-based employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Set up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

Skills

Technology passion

Automation

End-user support

Collaboration

Troubleshooting

Security basics

Tools

macOS

Google Workspace

Jamf Pro

Okta

Job description

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

Persona is excited to hire a Tech Ops Analyst to join our team! You’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our New York office. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment.

The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.

This is a hybrid position based out of our New York City office in Lower Manhattan next to Madison Square Park. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.

What you’ll do at Persona

• Be the front-line support for every New York City-based employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Set up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

What you’ll bring to Persona

• 3 years of experience working in IT or equivalent experience
• Strong passion for technology, automation, and efficiency
• Experience with macOS, Google Workspace, Jamf Pro, and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
• Great at finding solutions and explaining your thought process to achieve results
• Firm grasp of IT best practices

Benefits and Perks

For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including:

• medical, dental, and vision
• 3% 401(k) contribution
• unlimited PTO
• quarterly mental health days
• family planning benefits
• professional development stipend
• wellness benefits
• among others

For full-time UK employees, Persona offers a wide range of benefits, including:

• private medical insurance
• dental insurance
• a 6% employer pension contribution
• unlimited PTO
• a monthly wellness stipend
• professional development stipend
• co-working stipend
• and more

As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.