Technical Marketing Engineer

SpyCloud; Austin (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company at the forefront of cybersecurity, dedicated to making the internet safer. As a Technical Marketing Engineer, you'll leverage your technical expertise to create impactful content and demo experiences that resonate with customers and partners. Collaborate with diverse teams to translate complex product functionalities into accessible resources, ensuring that users unlock the full potential of innovative solutions. This role offers a unique opportunity to make a significant impact in a dynamic and evolving industry while being part of a mission-driven team that values collaboration and creativity.

Benefits

401(k) with Employer Contribution

Health, Vision, and Dental Insurance

Generous PTO Plan

Employer Paid Life Insurance

Flexible Work Options

Short-term and Long-term Disability Insurance

Health Savings Account (HSA)

Paid Holidays

Qualifications

• 3-5 years of experience in technical marketing or writing.
• Proven ability to create technical documentation and demos.

Responsibilities

• Manage customer-facing knowledge base and develop technical content.
• Design compelling demos and collaborate with product teams.

Skills

Technical Writing

API Knowledge

Data Analysis

Project Management

Communication Skills

Education

Bachelor's Degree

Tools

Confluence

Zendesk

ReadMe

Crayon

Walnut

Job description

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Our Product Marketing team is growing and we’re looking for a Technical Marketing Engineer (TME) to bring our data and API-first products to life through compelling, technically credible content and experiences. In this role, you’ll be the go-to expert for shaping how we bring the technical side of our story to life – whether it's through clear and actionable documentation, data-driven demo experiences, or sharp competitive insights.

This is an ideal role for someone who enjoys diving into technical details, making the complex simple, and building resources that truly empower customers, sellers, and partners. You'll play a hands-on role in helping prospects see what’s possible with SpyCloud – and helping customers unlock more value from what they already have.

You’ll collaborate across Product Marketing, Product Management, Customer Success, Growth Marketing, Sales Engineering, Enablement, and more –partnering with teams who are as invested in the customer journey as you are. If you have a technical mindset, love connecting the dots, and want to make an immediate impact, we’d love to meet you.

What You'll Do:

TECHNICAL CONTENT & CUSTOMER EDUCATION

• Own and manage SpyCloud’s customer-facing knowledge base as a strategic platform for customers and internal teams.
• Write, develop and maintain technical content such as product documentation, how-to guides, best practices, use case narratives, and integration instructions.
• Translate complex product functionality into accessible, actionable content for both technical and semi-technical audiences.
• Collaborate with Product Management, Sales Engineering, Data and Engineering, Technical Account Managers, and Customer Success to ensure accuracy and relevance of documentation.
• Regularly update content to reflect product updates, new releases, and customer feedback.

DEMO EXPERIENCE

• Design and maintain compelling, use case-focused demos that reflect common and emerging customer use cases.
• Collaborate with Product, Sales Engineers, and PMMs to develop data-rich demo narratives showcasing the unique capabilities of SpyCloud’s products.
• Build scalable, modular demo scripts that enable sellers to personalize conversations across buyer personas and verticals.
• Leverage APIs and data to build realistic customer scenarios, enabling self-service demo environments or on-demand videos for scalable use.
• Evolve SpyCloud’s competitive intelligence efforts – auditing current tooling, identifying gaps, and proposing new methodologies and tools as our competitive landscape evolves.
• Lead a regular cadence of competitive updates, battlecards, and win/loss summaries for GTM teams.
• Partner with Sales, Enablement, and Product to craft differentiated positioning and support objection handling.
• Monitor and synthesize competitor messaging, product launches, customer wins/losses, and industry shifts.

TECHNICAL POSITIONING & ENABLEMENT

• Support sales and partners with technical enablement materials to accommodate new and existing use cases and integrate into ROI models.
• Partner with SEs and Enablement to upskill reps on technical differentiators, integration ease, and evolving data types.
• Participate in and shape webinars, virtual events, and technical workshops – bringing your voice into external conversations as a subject matter expert.
• Join customer and field events (<10% travel) to better understand real-world challenges and champion feedback internally.

Requirements:

• 3–5+ years of experience in a technical marketing, technical writing, solution engineering, developer advocacy, or product-focused role.
• Product Marketing experience is a plus, but not required, we welcome candidates with prior product, sales engineering, technical customer support experience or similar, to apply –our focus is finding someone who is excited to drive the product experience for our customers and prospects through diverse content formats.
• Proven ability to create technical documentation and demo experiences; bonus for experience with customer knowledge bases or documentation platforms (e.g., Readme, Confluence, Zendesk, etc.).
• Hands-on experience with APIs and data analysis to develop or support demo environments.
• Familiarity with cybersecurity products, identity threat intelligence, or data-driven SaaS solutions is strongly preferred.
• Comfortable synthesizing technical information into compelling narratives for both internal and external audiences.
• Strong communication skills, attention to detail, and project management abilities.

Nice to Have

• Experience with competitive intelligence platforms (e.g., Crayon, Klue).
• Experience with demo solutions (e.g., Walnut, Reprise, Coast)
• Experience with support and documentation tools (e.g, ZenDesk, ReadMe)
• Prior exposure to customer journey mapping or customer experience-focused content.
• Background in or adjacent to product marketing, with an interest in growing into a PMM role long-term.

Location: Austin preferred; or remote with 2-4x/year visits to Austin HQ

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your company’s exposed data, visit SpyCloud .

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [e-mail] .

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

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