Technical Manager - Quality and Training

IES Communications; El Paso (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

IES is seeking a Technical Manager to serve as the program's primary technical authority. You will oversee technical governance, testing oversight, commissioning support, and standardization of practices for large-scale infrastructure programs.

The role includes lifecycle documentation, RFIs, testing plans, and data tracking across multiple sites. You will provide leadership to Field Engineers, ensure safety culture, and drive continuous improvement while maintaining alignment with customer

Qualifications

• Minimum of five (5) years of supervisory or managerial experience.
• Minimum of five (5) years in the telecommunications industry.
• Must be self-motivated and able to lead others to implement project process improvements.
• Customer interactions and General Contractor interactions experience.
• Ability to manage multiple tasks/projects simultaneously.
• Driving standards compliance.

Responsibilities

• Provide technical leadership and guidance to field engineers across multiple sites.
• Lead, mentor, and support field teams and technical staff.
• Ensure adherence to quality standards and best practices.
• Develop, manage, and maintain program-standard schedules and testing plans.
• Coordinate communication with clients and cross-functional teams.

Skills

Leadership

Telecom experience

Project management

Microsoft Office

Communication

Travel willingness

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Technical Manager serves as the program’s primary technical authority, responsible for technical governance, testing oversight, commissioning support, and standardization of technical practices across large-scale, mission-critical infrastructure programs. This role ensures engineered systems are tested, documented, and delivered in accordance with company standards, customer requirements, and program governance frameworks.

This position combines traditional technical management responsibilities with full lifecycle technical documentation and testing oversight, including cable schedule development, RFI management, testing plan development, revision control, turnover readiness verification, and maintenance of program-level tracking tools. The Technical Manager provides technical leadership and guidance to Field Engineers across multiple sites and regions, ensuring consistent execution and high-quality outcomes.

Job Duties and Responsibilities

• Team Leadership & Collaboration: Lead, mentor, and support Field Engineers, Technicians, and technical staff across multiple sites.
• Promote consistent technical execution, adherence to quality standards, and adherence to best practices.
• Provide technical direction through influence and collaboration with project and program leadership.
• Support a culture of safety, accountability, and continuous improvement.
• Perform additional duties as assigned by Program Management.

File Engineer & Technical Task Responsibilities

• Develop, manage, and maintain accurate program-standard cable schedules.
• Create, submit, track, and resolve RFIs in accordance with project and customer requirements.
• Develop and maintain program-wide testing plans, standards, and revision control processes.
• Oversee testing lifecycle activities, including planning, execution support, auditing, and documentation.
• Maintain testing templates, inspection forms, and technical documentation libraries.
• Review engineered drawings, as-builts, submittals, and technical documentation for accuracy and completeness.
• Provide technical troubleshooting and commissioning support to field teams.
• Manage technical document control and ensure consistent updates across all projects.

Technical Governance & Program Strategy

• Partner with Technical Director and Sr. Field Engineer- Program Management to define and maintain technical standards and execution strategies.
• Ensure alignment with company technical standards, customer requirements, and program governance.
• Support turnover readiness verification and documentation completeness.
• Identify opportunities for process improvement, standardization, and tool optimization.

Documentation, Reporting & Tracking

• Maintain program-level technical status reports and dashboards.
• Provide regular updates on testing progress, commissioning status, and documentation readiness.
• Track critical technical milestones and support risk identification and mitigation.
• Ensure proper management and calibration of test equipment and records.

Training & Development

• Develop and maintain a field training plan using IES and manufacturer-based courses.
• Recommend and track certifications required for Field Engineers and technical personnel.
• Stakeholder Communication: Coordinate communication with clients, General Contractors, and cross-functional teams to gather requirements, communicate progress, and manage expectations.
• Performance & Process Oversight: Conduct regular performance reviews of technical personnel.
• Continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.
• Other responsibilities as assigned

Qualifications

• Physical and Mental Requirements: Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements.
• Promotion of company culture and objectives to all employees, vendors, clients, and business partners.
• Problem-solving, critical thinking, and ability to read, write, and present.
• Ability to interpret blueprints and project documents, including scope, specifications, reporting, and quality metrics.
• Willingness and ability to travel within branch or regional territory.
• Ability to learn Company and customer project management systems.
• Ability to secure and maintain a Company-sponsored American Express credit card.

Education, Certification, License, and Skill Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Customer interactions and General Contractor interactions experience.
• Minimum of five (5) years of supervisory or managerial experience.
• Minimum of five (5) years in the telecommunications industry.
• Proficiency with Microsoft Office suite.
• Driving standards compliance.
• Ability to manage multiple tasks/projects simultaneously.
• Experience creating and managing a project schedule, scope of work, and related tasks from initiation to turnover.

English language proficiency, including the ability to speak, read, write, and understand English, is required. This is based on the requirement to communicate directly with customer(s) and other employees, to complete regular reporting both to management and to the customer, and to promote safety and efficient communication in the case of emergencies.

IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

EEO & Affirmative Action - The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.