Technical Manager

Cwsc; Ashburn (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Computer World Services seeks a Technical Manager to provide technical oversight for CBP’s NOC contract. The role focuses on network infrastructure operations, modernization, and performance improvements across the CBP enterprise.

Responsibilities include leading Tier 2 teams, driving performance optimization and architecture enhancements, patch management, and serving as the primary technical advisor to the Program Manager. Travel to CBP facilities may be required.

Qualifications

• Bachelor's degree in Information Technology or Engineering.
• 6+ years in senior-level network engineering or architecture.
• CCNP or equivalent certification.
• CCIE and ITIL v3 certifications.
• Proven leadership and troubleshooting expertise.
• DHS or Federal enterprise experience.
• Background investigation (BI) of 5 years required by CBP.

Responsibilities

• Lead Tier 2 technical teams supporting enterprise network infrastructure.
• Manage performance optimization, tool integration, and architecture enhancement.
• Oversee software updates, patch management, and release documentation.
• Serve as the primary technical advisor to the Program Manager.
• Review system logs, analyze trends, and recommend technical solutions.

Skills

Leadership

Troubleshooting

Network engineering

Education

Bachelor's degree in Information Technology or Engineering

Tools

CCNP or equivalent certification

CCIE

ITIL v3

Job description

CWS seeks a Technical Manager to provide technical oversight for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract NOC. The Technical Manager provides technical oversight for network infrastructure operations, modernization, and performance improvements across the CBP enterprise.

Responsibilities

• Lead Tier 2 technical teams supporting enterprise network infrastructure.
• Manage performance optimization, tool integration, and architecture enhancement.
• Oversee software updates, patch management, and release documentation.
• Serve as the primary technical advisor to the Program Manager.
• Review system logs, analyze trends, and recommend technical solutions.

Qualifications

• Bachelor’s degree in Information Technology or Engineering.
• 6+ years in senior-level network engineering or architecture.
• CCNP or equivalent certification.
• CCIE and ITIL v3 certifications.
• Proven leadership and troubleshooting expertise.
• DHS or Federal enterprise experience.
• Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail]