Technical Maintenance Trainer

Westland Real Estate Group; Las Vegas (NV); On-site; USD 62,000 - 80,000; Full time

Job summary

Westland Real Estate Group is seeking a Technical Maintenance Trainer (Multifamily) in Las Vegas, NV. This on-site role trains field teams in HVAC, electrical, plumbing, and appliance repair, while developing SOPs and certification coaching.

You will lead hands-on sessions, mentor supervisors, and ensure teams meet safety and industry standards. A strong background in trade maintenance and bilingual English/Spanish communication is essential.

Qualifications

• 5+ years hands-on diagnostic and repair experience on HVAC systems and appliances (GE, Hotpoint, etc.).
• Ability to train others in HVAC, electrical, plumbing, and maintenance topics.
• EPA Type II or Universal certifications are required.

Responsibilities

• Teach hands-on HVAC, plumbing, electrical, and appliance repair to field teams.
• Lead training sessions in classroom, virtual, and on-site settings across the Las Vegas area.
• Deliver bilingual instruction in English and Spanish to ensure team alignment.
• Create SOPs and quick-reference checklists for turn/make-ready and routine service requests.
• Coach technicians for industry credentials (EPA Universal, CAMT).
• Mentor senior maintenance supervisors and lead technicians to enable site training.
• Identify skill gaps across properties and provide targeted remediation to improve Make-Ready and Service Response times.
• Set learning goals, track progress, and report on success metrics.

Skills

HVAC troubleshooting

Electrical troubleshooting

Plumbing

Appliance repair

Bilingual English/Spanish

Education

EPA Type II or Universal certification

High school diploma or equivalent

Associate's or trade certification (preferred)

Job description

Technical Maintenance Trainer (Multifamily)

Location: Las Vegas, NV (Onsite)

Reports to: Operations Training Manager

Salary Range: $62,000 - $80,000 per year

Travel: Approximately 30% (California and Texas)

Employment Type: Full-Time, Exempt

Company Overview

Established in 1977, Westland Real Estate Group is a privately owned property management company that proudly manages and owns its own real estate portfolio. Our diverse portfolio includes both commercial and residential properties, with over 30,000 residential units spread throughout Southern California, Las Vegas, NV, Fort Worth, TX, and San Antonio, TX.

Headquartered in Long Beach, CA, Westland believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our core company values are Family, Opportunity, Commitment, and Results. Come and join the Westland team where growth is key!

About The Role

Are you a master Maintenance Technician ready to step off the day-to-day tools and train the next generation? As our Technical Maintenance Trainer, you will step into a dynamic hybrid role that bridges corporate strategy with hands‑on field execution. You will balance dedicated desk time for conducting needs assessments and designing training materials with frequent work side‑by‑side with our service teams across the Las Vegas area, as well as additional travel across our California and Texas regions, as needed.

In this hands‑on role, you will lead practical, unit-level training in HVAC, plumbing, electrical, and appliance repair. You’ll serve as a mentor, help technicians earn industry certifications, and build clear, step‑by‑step SOPs that make daily maintenance tasks faster and easier for field teams.

What You Will Do

• Teach hands‑on skills in HVAC, plumbing, electrical, and appliance repair to our field teams in alignment with industry requirements, safety standards, and Westland’s organizational processes.
• Lead training sessions in person in a classroom setting, virtually, hands‑on, side‑by‑side technical training sessions at apartment communities to sharpen technicians' diagnostic and repair skills.
• Bilingual Instruction: Deliver clear, engaging instruction in both English and Spanish to ensure full team alignment.
• SOP & Checklist Creation: Translate complex technical manuals into easy, step‑by‑step Standard Operating Procedures (SOPs) and quick‑reference checklists for turn/make‑ready and routine service requests.
• Certification Coaching: Prepare technicians for industry credentials and serve as an internal proctor for EPA Universal and CAMT certifications.
• Train‑the‑Trainer: Mentor senior maintenance supervisors and lead technicians so they can effectively coach their own site teams.
• Performance Support: Identify technical skill gaps across regional properties and provide targeted remediation to improve Make‑Ready efficiency and Service Response times.
• Assesses opportunities for learning programs for continued improvement, set goals, and establishes metrics for success.
• Establishes and maintains solid working rapport with business unit leaders.
• Stays current on industry and company standards.
• Performs administrative activities related to the Learning and Development function.

Required Qualifications

Essential Basic Skills and Requirement

• 5+ years of hands‑on, expert‑level experience diagnosing and repairing 410A/R22 HVAC systems, electrical panels, and common appliances (GE, Hotpoint, etc.).
• Ability to train others in areas such as product expertise in HVAC, electrical, plumbing, and other facets of property management maintenance.

Preferred Experience

• Prior experience mentoring, leading field crews, or delivering adult trade instruction.
• Industry certifications such as CAMT, CPO, or trade school credentials in HVAC/Electrical.
• Experience using property management platforms like Entrata or Entrata Facilities App.

Education

• Hold relevant EPA Type II or Universal (I, II, and III) certification, required
• High school diploma or equivalent required; Associate's degree or trade certification in a relevant field (e.g., plumbing, HVAC, electrical), preferred.

Personal Competencies

• Self‑motivated
• Energetic
• Highly organized
• Detail oriented
• Ability to work independently and with team members
• Ability to train in an ‑in‑person classroom, virtual, and a one‑on‑one setting
• Strong writing, editing, and proofreading skills, is a plus
• Advanced communication, analytical, interpersonal, and project management skills, is a plus
• Ability to prioritize and handle multiple tasks
• Professional image and attitude
• Bilingual (English/Spanish), required

Maintenance and Professional Skills

• Ability to make appropriate recommendations within scope of responsibility
• Certification in instructional design or training (e.g., Certified Professional in Learning and Performance), is a plus
• Research and identify relevant industry certifications (e.g., EPA certification for refrigerant handling, Certified Apartment Maintenance Technician (CAMT), etc.) that align with company needs and industry best practices.
• Coordinate and facilitate certification testing, providing support and guidance throughout the process.
• Track and monitor certification attainment and renewal, ensuring compliance with industry standards and regulatory requirements.
• Ability to motivate and engage learners of various skill levels.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• The employee must be able to stand for multiple hours while conducting in‑person training - classroom or side‑by‑side hands‑on.
• The employee is occasionally required to walk properties, which may include climbing stairs and navigating uneven terrain, to conduct physical inspections or perform on‑site training.
• The employee is regularly required to use standard office equipment such as computers, keyboards, and phones.
• The employee must frequently talk and hear, both in person and during virtual presentations.
• The employee must occasionally lift and/or move office products and supplies, up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, particularly for computer work and presenting materials.

Work Environment

• The work environment is a combination of a home office, a professional corporate office setting, and various on‑site apartment community locations.
• The noise level in the office and onsite environment is usually moderate.
• When visiting properties for training or inspections, the employee may be exposed to varied outdoor weather conditions.

Travel Requirements

• This role requires travel approximately 30% of the time, primarily to California and Texas divisions within the assigned portfolio.
• A valid driver’s license, proof of automobile insurance, and reliable personal transportation are required for travel to various work locations.
• Overnight travel may be required for training, meetings, and other business needs.

Important Disclaimers

Other Duties as Assigned: This job description is not exhaustive and may not cover every task or duty. The employee may be required to perform other duties not explicitly listed as needed by the business. This provides flexibility for the employer.

At‑Will Employment Statement: Employment with Westland Real Estate Group is "at-will," meaning that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause or notice.

Equal Opportunity Employer (EOE) Statement: Westland Real Estate Group is an Equal Opportunity Employer and is committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

ADA Compliance Statement: We comply with all applicable provisions of the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship.

Job Description is Not a Contract: This job description is a summary of duties and responsibilities and does not constitute an employment contract.