Technical Lead (LabWare LIMS)

TechDigital Group; Rahway (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in New Jersey is seeking a professional to configure LabWare LIMS for customer needs and provide expert guidance. You'll be involved in customer-facing roles, incident management, and business requirements optimization. The ideal candidate has over 5 years of experience in the pharmaceutical industry and proven LabWare LIMS experience, along with excellent organizational and communication skills.

Qualifications

• Minimum 5 years of experience in the Pharmaceutical industry with laboratory systems.
• Proven experience with LabWare LIMS.
• Ability to work independently and guide customers.

Responsibilities

• Support AH Labware web application and manage incidents.
• Analyze and document customer requirements.
• Configure LabWare LIMS to meet customer needs.

Skills

LabWare LIMS experience

Pharmaceutical industry experience

Excellent communication skills

Understanding of SQL

JIRA and Excel skills

Job description

Responsibilities

• Customer facing (Weekly Service review meeting, CoE, Business meeting), Support AH Labware web application, Incident, change, problem management, Bug fixes, minor enhancements.
• Business requirements optimization.
• Analyse and document customer requirements and business process.
• Configure the LabWare LIMS solution to meet the customer needs.
• Assist with the validation and testing stages.
• Ability to work with minimal supervision and provide direction to customers.
• Learn industry specific processes, requirements and operations; specialise through career progression.

Requirements

• Proven LabWare LIMS experience.
• Minimum 5 years of Pharmaceutical industry experience and in laboratory systems.
• Knowledge transfer/upskilling of Labware 8 functionality
• Serve as the primary point of contact for LabWare LIMS-related inquiries, troubleshooting, and enhancements.
• Provide expert guidance on system configuration, customization, and best practices.
• Configure and customize LabWare LIMS to meet specific laboratory workflows and compliance standards.
• Integrate laboratory instruments seamlessly with the LIMS system.
• Understanding of relational database and structured query language (SQL).
• Knowledge in laboratory or quality control (QC) processes.
• Technical skills including JIRA and Excel
• Excellent organisational, time management and commitment to delivery.
• Excellent communication (both written and verbal) and presentation skills.