Technical Lead, FileNet & Case Manager Solutions

Hertz; Oklahoma City (OK); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Hertz is seeking a Technical Lead to oversee software development across the full SDLC, focusing on FileNet and Case Manager processes. You will generate business requirements, design specifications, and operating docs while coordinating across admin support tools and Cloud/AWS monitoring.

This role requires strong leadership, hands-on experience with FileNet ecosystems, and the ability to drive testing, audits, and performance metrics in a hybrid work environment. Partial telecommute is allowed.

Qualifications

• Requires a bachelor’s degree in Engineering, Computer Science, MIS, or related field and 5 years of Technical Lead experience.
• Alternative: Master’s degree and 2 years experience.
• Experience designing, developing, and testing software with FileNet and Case Manager.
• Experience with admin support on BAW, WAS, ICC and applying patches.

Responsibilities

• Create, edit, revise, and finalize lifecycle deliverables: requirements specifications, process diagrams, solution design documents, and operating instructions.
• Create and maintain process, technical, project, or other documentation, to support configuration, project management, and training.
• Oversee the design, configuration, testing, deployment, and integration of new or enhanced processes including changes to workflows and plugins using FileNet Process Designer and Case Manager tools.
• Lead admin support activities on BAW, WAS, ICC and perform upgrades, tuning, and patches.
• Lead testing activities including integration testing, end-to-end testing, and user acceptance testing.
• Lead defect tracking, repair, and reporting processes.
• Review and implement preventive maintenance and monitoring dashboards for cost optimization.
• Generate audit reporting and ensure compliance on FileNet and Case Manager.
• Write and review high quality technical documentation.
• Establish and report on project KPIs/OKRs and financial impact.
• Manage automation governance and performance metrics.
• Configure and monitor system health with Dynatrace & AWS CloudWatch.
• Partial telecommute available; must report to and reside near a Hertz office.

Skills

Technical leadership

SDLC experience

Documentation

Requirements gathering

Education

Bachelor’s degree in Engineering / CS / MIS

Master’s degree

Tools

FileNet

Case Manager

BAW (IBM Business Automation Workflow)

WAS (WebSphere)

ICC (IBM Content Collector)

FileNet ACCE

JIRA

Dynatrace

AWS CloudWatch

MS SQL

AWS

EC2

Job description

Hertz is seeking a Technical Lead to oversee software development across the full SDLC, focusing on FileNet and Case Manager processes. You will generate business requirements, design specifications, and operating docs while coordinating across admin support tools and Cloud/AWS monitoring.

This role requires strong leadership, hands-on experience with FileNet ecosystems, and the ability to drive testing, audits, and performance metrics in a hybrid work environment. Partial telecommute is allowed.