Technical Lead-Enterprise Apps

Birlasoft; New Jersey; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Birlasoft is seeking an experienced Oracle EPM Cloud production support lead in the United States (New Jersey). You will manage incident triage, optimize performance, and ensure timely month/quarter/year-end closes across EPBCS, FCCS, EPRCS, and PCMCS.

You will work with ITSM tools like Jira and Confluence, support data integrations, updates, and governance, and provide after-hours coverage during critical planning and close windows.

Formación

• Experience supporting Oracle EPM Cloud applications (EPBCS, FCCS, EPRCS, PCMCS).
• Strong incident triage, troubleshooting, and root-cause analysis.
• Familiarity with ITSM tools, SLA management, and stakeholder communications.

Responsabilidades

• Provide production support for EPBCS, FCCS, EPRCS, and PCMCS within SLAs.
• Support planning cycles in EPBCS: forecasts, budgets, and what-if analysis.
• Support close cycles: FCCS translations, eliminations, journals, and workflows.
• Troubleshoot data loads, integrations, and API-driven issues across EPM modules.
• Administer EPRCS reporting packages and resolve connectivity issues.
• Coordinate change activities, regression testing, UAT, and deployments.
• Maintain runbooks, SOPs, and support SOX controls alignment where applicable.

Conocimientos

Oracle EPM

Incident triage

SLA management

ITSM tools

Jira

Confluence

On-call support

SOX controls alignment

Herramientas

Jira

Confluence

REST APIs

EPM Automate

Descripción del empleo

Select how often (in days) to receive an alert:

Provide production support and operational ownership for Oracle EPM Cloud applications acrossEPBCS (Planning),FCCS (Financial Consolidation and Close),EPRCS (Narrative Reporting), andPCMCS (Profitability & Cost Management). Ensure stable month/quarter/year-end operations, timely incident resolution, reliable data integrations, and continuous improvements for performance, controls, and user experience.

Key Responsibilities

• Provideproduction supportfor EPBCS, FCCS, EPRCS, and PCMCS including incident triage, troubleshooting, root-cause analysis, and resolution within SLAs.
• Supportplanning cyclesin EPBCS (short range forecast, long range forecast/budget/what-if): business rule run issues, forms and dashboard, workflow/support for approvals, and data validation/reconciliation.
• Supportclose cycles(month/quarter/year-end): monitor FCCS consolidations/translations/eliminations/journals, EPRCS package publishing, and PCMCS model runs; manage escalations and stakeholder communications.
• Troubleshoot and resolvedata load/integration issues(Data Integration, file loads, APIs), mapping errors, validation failures, and data reconciliation breaks across all EPM modules.
• Administer and supportEPRCS reporting packages(doclets, reference doclets, bindings, publishing) and resolveSmart View/MS Officeconnectivity, refresh, and performance issues.
• SupportFCCS functional processes: ownership management, intercompany eliminations, currency translation, journals, close validations, and process controls.
• SupportPCMCS models: allocations, drivers, stages, rulesets, model execution failures, and performance optimization.
• Performsecurity administration(user provisioning, roles, access reviews) and support audit/compliance requests (evidence collection, SOX controls alignment where applicable).
• Coordinate change/release activities: patch impact assessments, regression testing, UAT support, and production deployments using standard change management practices.
• Maintain operational documentation (runbooks, SOPs, batch schedules, known errors) and drive problem management for recurring issues.

Required Qualifications / Work Experience

• 10-12 Years of experience in Hyperion, Essbase, HFM, EPBCS, FCCS, EPRCS & PCMCS.
• 6+ yearsof hands-on Oracle EPM experience inapplication support (L2/L3).
• 6+ yearsofEPBCS (Planning)support experience covering:
  • Troubleshootingbusiness rules/calculations, runtime prompts, job failures, and performance issues
  • Support forplanning artifacts: forms, dashboards, task lists and metadata changes
  • Support forforecast/budget cycles, user issues, and data validation/reconciliation
• 3+ years of support experience acrossFCCS, EPRCS (Narrative Reporting), and PCMCS(hands-on production support and issue resolution).
• Strong experience troubleshootingintegrations/data loads(Data Integration and/or file-based loads; APIs/automation a plus).
• Experience with ITSM tools (e.g.,Jira & confluence), SLA management, and stakeholder communications during critical cycles.
• Ability to provideon-call/after-hours supportduring planning and close windows.
• Experience withEPM Automate, Groovy scripting, REST APIs, and CI/CD style deployment approaches.
• Experience with EPM Cloud monthly patching, regression testing, and release management, JIRA & Release management.
• Exposure to EDMCS, EDMCS integration with ERP Cloud and all other EPM modules and formal metadata governance processes.