Technical Lead-Cloud & Infra Engg

Birlasoft; New Jersey; On-site; USD 140,000 - 190,000; Full time

Job summary

Birlasoft is seeking a Technical Lead-Cloud & Infra Engg to guide SRE/DevOps efforts, drive automation, and manage middleware, CDN, and incident response. You will lead a team across incident management, change control, and production reliability while collaborating with product, QA, and development teams.

The role emphasizes leadership, governance, and hands-on optimization of Java EE environments, edge platform management, and comprehensive monitoring to ensure production resilience.

Qualifications

• Proven experience in Site Reliability Engineering (SRE) and cloud/infrastructure environments.
• Strong leadership and mentoring abilities for technical teams.
• Experience with incident management, RCA, and ITIL-aligned processes.

Responsibilities

• Ensure high availability, performance, and resilience of production systems.
• Implement SRE best practices: error budgets, SLIs/SLOs, capacity planning, chaos testing, runbook creation.
• Drive automation to reduce manual operational tasks and improve MTTR.
• Conduct post‑incident reviews (PIRs) and implement long‑term corrective actions.
• Manage deployments, rollbacks, and environment synchronization across Dev, QA, UAT, and Production.
• Install, configure, upgrade, and maintain WebLogic, Tomcat, Apache, and Nginx servers; perform JVM tuning, thread pool optimization, connection pool management, and performance tuning.
• Troubleshoot middleware issues related to memory leaks, thread contention, SSL, certificates, and clustering.
• Configure dashboards, alerts, and performance insights using New Relic and Splunk.
• Develop log‑based monitoring strategies and anomaly detection.
• Implement proactive monitoring to reduce downtime and improve reliability.
• Configure Akamai caching rules, WAF policies, edge redirects, and performance optimizations.
• Troubleshoot CDN‑related latency, caching, and routing issues.
• Collaborate with Akamai support for advanced troubleshooting.
• Lead major incident bridges, coordinate cross functional teams, and provide timely updates.
• Manage problem tickets, root cause analysis, and preventive action plans.
• Ensure compliance with ITIL processes for change, release, and incident management.
• Lead and mentor a team of SRE/DevOps engineers.
• Provide technical guidance, training, and performance feedback.
• Act as a customer facing technical SME for escalations and production issues.
• Collaborate with product, QA, development, and business teams to ensure smooth delivery.
• Ownership & Accountability: Takes responsibility for production stability and issue resolution.
• Leadership: Guides team members, manages workload, and drives operational excellence.
• Communication: Clear, structured communication with customers and internal teams.
• Problem Solving: Strong analytical skills and ability to troubleshoot complex issues.
• Collaboration: Works effectively across engineering, QA, product, and business teams.
• Calm Under Pressure: Handles critical incidents with composure and clarity.

Job description

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Title: Technical Lead-Cloud & Infra Engg

Description:

Area(s) of responsibility

Site Reliability Engineering (SRE)

• Ensure high availability, performance, and resilience of production systems.
• Implement SRE best practices: error budgets, SLIs/SLOs, capacity planning, chaos testing, runbook creation.
• Drive automation to reduce manual operational tasks and improve MTTR.
• Conduct post‑incident reviews (PIRs) and implement long‑term corrective actions.

Middleware & Application Platform Management

• Manage deployments, rollbacks, and environment synchronization across Dev, QA, UAT, and Production.
• Install, configure, upgrade, and maintain WebLogic, Tomcat, Apache, and Nginx servers. Perform JVM tuning, thread pool optimization, connection pool management, and performance tuning.
• Troubleshoot middleware issues related to memory leaks, thread contention, SSL, certificates, and clustering.

Monitoring, Logging & Observability

• Configure dashboards, alerts, and performance insights using New Relic and Splunk.
• Develop log‑based monitoring strategies and anomaly detection.
• Implement proactive monitoring to reduce downtime and improve reliability.

CDN & Edge Platform Management (Akamai)

• Configure Akamai caching rules, WAF policies, edge redirects, and performance optimizations.
• Troubleshoot CDN‑related latency, caching, and routing issues.
• Collaborate with Akamai support for advanced troubleshooting.

Incident, Problem & Change Management

• Lead major incident bridges, coordinate cross functional teams, and provide timely updates.
• Manage problem tickets, root cause analysis, and preventive action plans.
• Ensure compliance with ITIL processes for change, release, and incident management.

Leadership & Stakeholder Management

• Lead and mentor a team of SRE/DevOps engineers.
• Provide technical guidance, training, and performance feedback.
• Act as a customer facing technical SME for escalations and production issues.
• Collaborate with product, QA, development, and business teams to ensure smooth delivery.

Behavioral Competencies

• Ownership & Accountability: Takes responsibility for production stability and issue resolution.
• Leadership: Guides team members, manages workload, and drives operational excellence.
• Communication: Clear, structured communication with customers and internal teams.
• Problem Solving: Strong analytical skills and ability to troubleshoot complex issues.
• Collaboration: Works effectively across engineering, QA, product, and business teams.
• Calm Under Pressure: Handles critical incidents with composure and clarity.