Technical Instructional Designer

Mass General Brigham (Enterprise Services); Somerville (MA); Hybrid; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an experienced instructional designer to lead the design, development, and delivery of enterprise Epic training materials for clinical and revenue cycle platforms.

You will apply ADDIE or SAM, collaborate with subject matter experts and stakeholders, and manage end-to-end training programs—courses, workshops, online modules, and blended formats—while operating in a hybrid work arrangement.

Qualifications

• Bachelor's Degree in education or related field required.
• 5+ years of Instruction design, curriculum development experience required.
• E-learning & video development skills a plus.
• Epic training knowledge and certifications may apply.

Responsibilities

• Lead design, development, and implementation of instructional materials and programs.
• Develop curricula and programs including courses, workshops, online modules.
• Manage end-to-end instructional design using ADDIE, SAM, or equivalent.
• Collaborate with SMEs and stakeholders to analyze learning needs.
• Maintain training environment build, testing, and migration.
• Evaluate training effectiveness and adapt modalities.
• Coordinate training strategies and processes for assigned applications.

Skills

Educational technology

E-learning development

Curriculum development

Adult learning principles

Project management

Interpersonal skills

Facilitation

Organizational skills

Problem solving

Team collaboration

Education

Bachelor's Degree in Education or related field

Equivalent experience accepted in lieu of degree

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for leading the design, development, and implementation of high-quality and engaging instructional materials and programs. This role combines visual design, learning experience design, and interactive media to transform complex regulatory, clinical, and scientific content into accessible, impactful training. If this role is working in Epic, it will require relevant Epic training and certifications.

Essential Functions

• Leverage adult learning principles and curriculum development skills and experience to design, develop, and maintain enterprise Epic training content for clinical and revenue cycle applications to meet the needs of varying audiences.
• Design and develop comprehensive instructional curricula and programs, including courses, workshops, online modules, and blended learning approaches.
• Lead the instructional design process end-to-end, ensuring development of effective and engaging learning experiences using ADDIE, SAM, or equivalent frameworks.
• Collaborate with subject matter experts, stakeholders, and instructional design teams to analyze learning needs and define instructional goals.
• Manage ongoing training environment build, testing, migration, and maintenance for assigned application(s).
• Assess enhancements and audience impact to evaluate training needs and recommend training modality.
• Establish instructional goals, ensure content aligns with those goals, and develop evaluation tools to assess the effectiveness of staff learning experiences.
• Coordinate the development and implementation of training strategies, plans, and processes for the assigned application.

Qualifications

Education

• Bachelor's Degree in education or related field of study required
• Equivalent experience may be accepted in lieu of a degree

Experience

• 5+ years of Instruction design, curriculum development experience required
• E-learning & video development skills a plus

Knowledge, Skills and Abilities

• Knowledge of educational technology, e-learning programs, adult learning principles, and learner-centered activities.
• Proficient in interpersonal and organizational skills with the ability to work well with all levels of staff as well as multiple audiences, maintaining service excellence principles.
• Proficient meeting facilitation and documentation skills; follow-through and exceptional attention to detail on all tasks are essential.
• Proficient organizational skills with the ability to coordinate multiple initiatives and perform multiple tasks simultaneously while thriving in a complex environment.
• Ability to work independently on assigned tasks (i.e., plan, organize, problem solve, and meet deadlines) or as part of a team.
• Excellent project management skills with the ability to manage multiple concurrent projects and meet deadlines.

Working Schedule

• Hybrid, 4x/month onsite at minimum
• Remote hours require a quiet, secure, HIPAA-compliant working station

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.