Technical Instructional Design Manager

C&W FACILITY SERVICES INC.; Cincinnati (OH); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Disability insurance

Job summary

Cushman & Wakefield’s Learning & Development team seeks a Technical Instructional Design Manager to craft, coordinate, and drive training for Reliability & Maintenance Engineering technicians across in-person, virtual, and online formats.

Lead content creation, utilize adult learning theory, and leverage AI to accelerate curriculum while ensuring rigor and consistency. Responsibilities include collaboration with SMEs, trainer coordination, and content evaluation.

Qualifications

• Experience with Reliability and Maintenance Engineering training/L&D preferred.
• Ability to connect with maintenance, operations, engineering, and corporate support roles.
• Experience with LMS and design software (e.g., Articulate).
• Excellent verbal and written communication and problem-solving skills.

Responsibilities

• Collaborates with SMEs to scope, outline, and design technical learning aligned with skill gaps and client needs.
• Applies adult learning theory to create effective solutions for learners and trainers in the field.
• Develops and iterates content using AI-assisted tools while maintaining brand voice and rigor.
• Evaluates training effectiveness via feedback and post-training proficiencies on equipment.
• Oversees multiple content builds and communicates roadblocks and changes to leaders.

Skills

Instructional design

Adult learning

Project management

AI-assisted design

Trainer support

Education

Bachelor’s Degree in Instructional Design

Tools

WorkDay

Articulate

Learning Management System

Job description

Job TitleTechnical Instructional Design Manager

Job Description Summary Job Description Job Summary / Description:

We’re looking for a Technical Instructional Design Manager to join our growing organizational Learning & Development (L&D) team. This role’s primary responsibility is to create, coordinate, iterate, and drive instructional design of current and future Reliability & Maintenance Engineering (RME) technicians’ skill development – in‑person, virtual, and online. This includes on‑job‑training components as well as train‑the‑trainer content and delivery. Success in role is someone who blends adult learning theory, instructional design best practices, and experience working in technical industry to drive and oversee content creation and delivery methods that address strategic business needs. This role may also help support coordination of broader L&D efforts.

Key Responsibilities:

• Collaborates with internal technical and operational subject matter experts (SMEs) and project lead to scope, outline, and design technical learning and training experiences that align with skill performance gaps and client needs.
• Utilizes adult learning theory to design solutions that work for learners and trainers in field.
• Continuously develops strong adult learning skills to drive effectiveness in creating, coordinating, and iterating technical content and delivery that learners can follow and trainers can execute.
• Leverages generative AI (Copilot, etc.) to accelerate curriculum development — drafting deliverables and reducing build time while maintaining instructional rigor and brand voice.
• Critically evaluate, edit, and refine outputs against learning objectives, audience level, and SME input.
• Builds relationships with leaders in the field and in support roles to collaborate effectively.
• Evaluates effectiveness of training components, experiences, and modalities via participant, SME, and stakeholder feedback as well as post‑training technician proficiencies on equipment.
• Designs and grades technical skills assessments using AI‑assisted rubrics — scoring open‑response items, written reflections, etc. against defined competency criteria for consistency and scale.
• Partners with SMEs to validate AI‑generated scoring.
• Balances demands of multiple technical instructional design projects and/or requests against timelines that may shift – ability to communicate roadblocks, help needed, and needed changes to meet completion.
• Observes train the trainer sessions or on‑site training components as needed to see what current and created trainings look like in field.
• To help inform iterative design.
• Collaborates with L&D team on future needs and direction and supports where needed for successful outcomes.
• Uses adult learning theory and best practices to design in‑person train‑the‑trainer courses and in‑person and virtual trainer‑led courses, including trainer and participant material.
• Communicates instructional design progress to direct leader, project leaders.
• Prioritizes and tracks multiple content builds against key objectives, progress, milestones while proactively communicating and managing roadblocks to leader.
• Ensures learning objectives and deadlines for content are met, within scope.
• Makes informed decisions in a timely manner by consulting project lead and right SMEs to keep content build to deadline and/or in regard to content delivery methods.

Preferred Skills & Qualifications:

• Background or experience with Reliability and Maintenance Engineering training/ L&D highly preferred.
• Ability to connect well with people in different roles, including in maintenance, operations, engineering, and corporate support roles.
• Ability to work with a small team, SMEs, and oversee direct report(s) to achieve successful technical learning and development outcomes.
• Experience with Learning Management Systems and design software, especially WorkDay, Articulate; ability to learn and assimilate to new ones as needed.
• Excellent verbal and written communication skills.
• 3‑5 years of broad L&D experience.
• 2‑3 years of experience in designing and creating technical learning and development offerings that aligns to simple, effective training that can be executed in the field across many sites with various technical equipment.
• Excellent problem solving and organizational skills.
• Strong Microsoft Office skills – PowerPoint, Outlook, Word especially, and Excel.
• Bachelor’s Degree in Instructional Design or similar preferred.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role. The compensation for the position is: $ 76,500.00 - $90,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”

About Cushman & Wakefield

Cushman & Wakefield (NYSE:CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries.

In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other.

Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award‑winning culture.

For additional information, visit www.cushmanwakefield.com