Technical Inside Sales Specialist (Houston, TX)

-; Houston (TX); Remote; USD 65,000 - 85,000; Full time

Job summary

ABB, a global leader in electrification services, seeks a technical resource for its sales organization in Houston. The role involves providing technical support to customers, maintaining relationships with partners, and managing sales-related inquiries. Ideal candidates will have a strong technical background and experience in sales support.

Benefits

Opportunities for career growth

Inclusive work environment

Equal Employment Opportunity

Qualifications

• 2-4 years of relevant work experience required.
• Experience in proposal or quote development.
• General knowledge of power transmission products preferred.

Responsibilities

• Offer technical advice on inquiries about ABB products.
• Perform diagnostic studies for optimal technical solutions.
• Develop sales opportunities and resolve customer issues.

Skills

Customer support

Technical advice

Analytic skills

Education

Bachelor's Degree

High School Diploma / GED

Tools

SalesForce

Excel

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Sales Manager

In this role, you will have the opportunity to support ABB's Electrification Services Sales organization and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

You must be comfortable multitasking and interacting directly with ABB Customers. You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators. You will also rely on and work with Channel Partners and Manufacturers' Representatives. You should be comfortable being the key point of contact for many customers that have immediate urgent needs. A certain level of technical knowledge of electrical products and services will be expected. An ability to learn processes quickly and think creatively will be necessary to add value to customers. This position operates is a dynamic environment where it is imperative to be able to organize, prioritize and have confidence to respond.

This role will need be in the greater Houston, TX area, but will work remotely (#LI-Remote).

You will be mainly accountable for:
- Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
- Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
- Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
- Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Qualifications for the role:

Bachelor's Degree from an accredited university or college and 2-4 years relevant work experience, or a High School Diploma / GED and a minimum of 8 years of relevant experience.
Experience in proposal or quote development, sales support, or order administration required.
General knowledge of power transmission & distribution products/systems preferred.
Previous experience with business-to-business customer support preferred.
Proficiency in Excel and/or CRM software (SalesForce preferred)
Bachelor's Degree in Engineering or other technical discipline nice to have.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB?

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.