Technical Inside Sales Representative - Automation

MRC Global Inc.; Denver, Northern (CO, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition assistance

Comprehensive benefits

Employee Assistance Program

Job summary

MRC Global Inc. is seeking a sales support specialist to assist external and internal customers in the sale of instrumentation and controls. You will collaborate with Supply Management to meet specifications, assist with orders, pricing, and catalog maintenance, and support ongoing operational duties.

The role emphasizes customer-focused technical guidance, accurate record-keeping, and timely responses to inquiries. Growth opportunities exist within a dynamic industrial distribution environment.

Qualifications

• Undergraduate degree in a related field or equivalent combination of education and work experience.
• Strong knowledge of PVF products, reasoning, analytical, math and reading skills.
• Two+ years in customer service, inside sales and/or warehouse services with increasing responsibility, including demonstrated sales experience.
• Demonstrated competence in using computers and software applications.
• Ability to communicate and transfer knowledge effectively to others.
• Willingness and ability to travel regionally and beyond.
• Must possess a valid driver's license with clean record.
• Ability to read and speak English proficiently and comply with company guidelines.

Responsibilities

• Provide technical assistance and support for customers regarding product specifications and troubleshoot applications.
• Size pneumatic and electric actuators for use on valves.
• Understand customer requirements to recommend specific products and solutions.
• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts.
• Maintain records including rebates, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Obtain price quotes from vendors and supply management groups for resale to customers.
• Respond promptly to inquiries about materials and the sales process, including warehouse issues.
• Maintain and approve quality standards.
• Add new inventory to the system as needed.
• Travel and work scheduled overtime as required.

Skills

PVF products knowledge

Analytical skills

Communication skills

Computer skills

Sales experience

Driver's license

Travel readiness

Reading skills

Math skills

Education

Undergraduate degree in related field

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Provides direct contact for external and internal customers in the sale of instrumentation and controls or specialty products, and works in conjunction with the Supply Management groups to ensure customer specifications for equipment are met. This position also assists in operational and administrative duties.

Responsibilities

• Individual must be able to perform the essential duties with or without reasonable accommodation.
• Provide technical assistance and support for customers regarding technical specifications of products, and troubleshoot applications as needed.
• Able to size pneumatic and electric actuators for use on valves.
• Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.
• Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.
• Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Maintain knowledge of current product pricing.
• Obtain price quotes from vendors and Supply Management Groups for resale to customers and provide price quotes for customers.
• Establish rapport and provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Maintain and approve quality standards.
• Set up the correct description of all inventory items.
• Add new inventory to the system as needed.
• Learn new procedures and product information as required.
• Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Available to work scheduled and unscheduled overtime as requested (including on-call).
• Perform other duties or projects assigned.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illness immediately.

Qualifications

• Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
• An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Strong knowledge of PVF products, reasoning, analytical, math, and reading skills.
• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Willingness and ability to travel within and outside the region regularly.
• Must have a current, valid driver’s license and an acceptable record at all times.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position‑specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice

At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career.

Benefits

• We offer tuition assistance and career development to support your professional growth.
• MRC Global offers comprehensive benefits and incentives.
• Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.
• We invest in the growth and professional training of our team members creating more opportunities in your career.

Company Culture

We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.