Technical Inside Sales & M&R Support Engineer

Colonial Group; Overland Park (KS); On-site; USD 70,000 - 90,000; Full time

Job summary

Elessent Clean Technologies in Overland Park, KS, seeks an Inside Sales & M&R Product Support Engineer to back regional sales with technical and commercial support for Cleaner Refining M&R offerings. You will prepare complete quotes, coordinate RFQs with vendors, maintain Epicor/CRM data quality, and guide opportunities from customer request through quote to order handoff.

The role requires a Mechanical Engineering background, 3–5 years in technical inside sales or proposal support, and

Qualifications

• Bachelor’s degree in Mechanical Engineering or related technical discipline required; Mechanical Engineering strongly preferred.
• 3-5 years of experience in technical inside sales, proposal support, engineered equipment, aftermarket equipment, refinery/petrochemical equipment, mechanical equipment, or vendor-fabricated products.
• Experience with CRM and ERP systems; Epicor experience a plus.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.

Responsibilities

• Serve as an inside sales and first-line product support resource for assigned standard CR M&R opportunities.
• Support regional sales teams and customers with routine product, scope, pricing-input, and quote-status questions; elevate non-standard or higher-risk issues to Product Management, Engineering, Technical Service, Commercial Operations, or Execution.
• Help sales teams determine the appropriate standard M&R product scope based on customer request, installed equipment, prior history, and available product guidance.
• Support share-of-wallet analysis by maintaining customer/site/product history and identifying repeat or adjacent M&R opportunities.
• Capture recurring customer questions, proposal issues, and field feedback to help Product Management improve standard tools, templates, and offering clarity.

Skills

English communication

Cross-functional collaboration

Time zone coordination

Customer-oriented mindset

Education

Bachelor's in Mechanical Engineering

Tools

Epicor ERP

CRM systems

Excel

PowerPoint

SharePoint

Teams

Job description

Elessent Clean Technologies in Overland Park, KS, seeks an Inside Sales & M&R Product Support Engineer to back regional sales with technical and commercial support for Cleaner Refining M&R offerings. You will prepare complete quotes, coordinate RFQs with vendors, maintain Epicor/CRM data quality, and guide opportunities from customer request through quote to order handoff.

The role requires a Mechanical Engineering background, 3–5 years in technical inside sales or proposal support, and