Technical Infrastructure Program Manager, Robotics Technical Services Retrofits

Amazon; North Reading (MA); On-site; USD 127,100 - 171,900; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

PTO

Parental Leave

401(k) Plan

Job summary

Amazon is seeking a Technical Infrastructure Program Manager to drive retrofits across its robotics fleet in fulfillment centers. You will own end-to-end hardware modification and firmware update programs, coordinating procurement, site scheduling, and vendor oversight to ensure safety-critical retrofits meet specifications.

As a senior program leader, you will partner with engineering, supply chain and field operations, manage risk, and report program health to leadership, enabling scale

Qualifications

• 3+ years of technical infrastructure management experience.
• Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science.
• Strong analytical, attention to detail, and effective communication abilities.

Responsibilities

• Own end-to-end retrofit programs: intake, funding approval, material procurement, site scheduling, vendor coordination, installation tracking, and post‑execution verification.
• Manage retrofit project schedules across multiple active fulfillment centers, driving on‑time completion and material delivery to sites.
• Coordinate with third‑party vendor partners to ensure quality execution standards are met consistently across retrofit installations.
• Partner with product engineering, supply chain, and field operations to resolve dependencies and maintain critical path alignment.
• Track and report program status, risks, and escalations to leadership using established metrics frameworks and reporting cadences.
• Develop and maintain retrofit execution documentation including site‑specific plans, quality check templates, and post‑installation verification criteria.
• Contribute to process improvement initiatives including automation of program management workflows.

Skills

Technical infrastructure management

Program management

Cross-functional collaboration

Education

Bachelor's degree in mechanical or electrical engineering

Master's degree or equivalent in engineering/science

Job description

Technical Infrastructure Program Manager, Robotics Technical Services Retrofits

Job ID: 10436896 | Amazon.com Services LLC

Are you energized by the challenge of executing complex hardware deployments across Amazon's robotics network? The RTS Process Engineering team is looking for a Technical Infrastructure Program Manager (TIPM) to drive retrofit execution across our fielded fleet of autonomous robotics systems. In this role, you will own the end-to-end delivery of hardware modification and firmware update programs across active fulfillment centers, ensuring safety-critical retrofits, supplier quality resolutions, and product upgrades are completed on time and to specification.

You will manage programs from intake through site execution — coordinating material procurement, site scheduling, third-party vendor oversight, and post-installation verification. Your work directly protects the availability and safety of robotics systems that power Amazon's fulfillment network, making you a critical link between engineering teams who design improvements and the field teams who implement them at scale.

Key job responsibilities

• Own end-to-end execution of assigned retrofit programs: intake, funding approval, material procurement, site scheduling, vendor coordination, installation tracking, and post‑execution verification.
• Manage retrofit project schedules across multiple active fulfillment centers, driving on‑time completion rate and on‑time material delivery to sites.
• Coordinate with third‑party vendor partners to ensure quality execution standards are met consistently across all retrofit installations.
• Partner with product engineering, supply chain, and field operations teams to resolve dependencies, remove blockers, and maintain critical path alignment.
• Track and report program status, risks, and escalations to leadership using established metrics frameworks and reporting cadences.
• Develop and maintain retrofit execution documentation including site‑specific plans, quality check templates, and post‑installation verification criteria.
• Contribute to process improvement initiatives including automation of program management workflows (project creation, critical path mapping, stakeholder notifications).

A day in the life

Your morning starts with a portfolio status check — confirming material deliveries, reviewing site schedules, and flagging risks. You join a cross‑functional sync with product engineering to align on an upcoming safety‑critical retrofit. After lunch, you lead a quality review call with a vendor partner who completed installations at three sites, verifying inspection criteria were met. You close the day updating critical paths and preparing a program health brief for leadership.

About the team

The RTS Retrofits team manages hardware modifications and firmware updates across Amazon's fielded robotics fleet. We own the full retrofit lifecycle and are at an inflection point — expanding into new product lines, building automation, and scaling deployments per week. You will join as the senior program leader where you define how retrofit operations work at Amazon scale.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

The base salary range for this position is 127,100.00 - 171,900.00 USD annually.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems

Preferred Qualifications

• Master's degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
• Experience reading and interpreting construction drawings and specifications
• Project Management Professional (PMP) or equivalent certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.