Technical Infrastructure Program Manager, Data Center Controls

Amazon; Arlington (VA); On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Technical Infrastructure Program Manager to lead the Controls Deployment and Service (CDS) IT infrastructure programs across data centers. You will drive planning, execution, reporting, and risk remediation while collaborating with a broad set of engineers and partners.

You will own milestones, resourcing, and schedules, ensuring timely delivery and continuous improvement of CDS infrastructure programs in a fast-paced AWS environment.

Qualifications

• 3+ years of technical infrastructure management experience.
• 3+ years of experience managing projects/programs across cross-functional teams.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).

Responsibilities

• Define program requirements and end-states to gain buy-in from Controls leadership.
• Create program docs: SOWs, responsibilities, specs, implementation approach, metrics, reporting.
• Own program communications: status, metrics, business reviews; be a single point of contact.
• Develop milestones, secure resources, assign responsibilities, drive schedules for timely delivery.
• Drive decisions, mitigate risks, remove blockers, escalate where needed.
• Apply process improvements to enhance procedures and tools.
• Manage post-launch support plans, workflows, tickets, COEs, post-mortems; automate where possible.
• Collaborate with technical managers, engineers, and partner teams to set priorities and drive delivery.
• Support program roadmap and yearly projects and organizational goals.

Skills

Infra management

Project management

Infrastructure tech

Job description

Technical Infrastructure Program Manager, Data Center Controls

Job ID: 10528426 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking an exceptional individual to join the Data Center Capacity Delivery (DCCD) Controls team as a Technical Infrastructure Program Manager (TIPM). Controls TIPMs are responsible for planning, executing, and delivering programs that support the Controls Deployment and Service (CDS) organization, including Controls information technology (IT) infrastructure, deployment, service, data center capital improvement, and colocation work. These programs drive operational efficiency and innovation, while ensuring CDS is maintaining the highest level of safety and security standards. TIPMs take on large, ambiguous problems within CDS, identify and develop solutions, and lead their implementation and adoption. Ongoing support includes owning program communication, records, and reporting; proactively identifying and remediating risks and vulnerabilities to program operations; and tracking compliance with organizational changes.

Key job responsibilities

• Writing narratives that define program requirements and desired end-states to gain buy-in and approval from Controls leadership.
• Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting.
• Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs.
• Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery.
• Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately.
• Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements.
• Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems. Developing mechanisms to automate or eliminate post-launch support as necessary.
• Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery.
• Support and manage the roadmap for a program, including yearly projects and organizational goals.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• 3+ years of experience managing projects/programs across cross-functional teams

Preferred Qualifications

• 3+ years of relevant data center infrastructure and/or controls experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Arlington - 127,100.00 - 171,900.00 USD annually

USA, VA, Herndon - 127,100.00 - 171,900.00 USD annually

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