Technical Implementations Lead- Remote US

Smile Digital Health; United States; Remote; USD 100,000 - 135,000; Full time

Job summary

An innovative firm is seeking a Technical Implementations Lead to enhance customer engagement and drive technical solutions for a range of clients. This role involves collaborating with internal teams to improve performance and scalability of custom solutions while ensuring adherence to industry standards. The ideal candidate will have extensive experience in Java and JavaScript, along with strong analytical and problem-solving skills. Join a forward-thinking company that values adaptability and communication, and play a crucial role in delivering impactful solutions in the healthcare technology space.

Qualifications

• 5+ years of experience in Java and JavaScript development.
• Strong interpersonal and communication skills are essential.
• Experience with healthcare open standards like HL7 and FHIR.

Responsibilities

• Collaborate with customers on implementation projects and technical solutions.
• Manage multiple projects and guide clients on industry trends.
• Participate in on-call support and assist technical support analysts.

Skills

Java

JavaScript

Spring

REST

SQL

Git

Analytical Skills

Problem-Solving

Interpersonal Skills

Communication Skills

Education

Undergraduate degree in Health Informatics

Computer Science

Engineering

Tools

Kubernetes

Docker

MongoDB

Kafka

ActiveMQ

AWS

Azure

Job description

This is a TTP role we won't be providing any sponsorship when converting to full time.

The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of Smile Digital Health customers.

Responsibilities:

• Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services. This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
• Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
• Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
• Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
• Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
• Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
• Participate in the on-call support rotation for after-hours assistance as needed.
• Support the development and evaluation of RFIs and RFPs to help secure new business.
• Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.

Requirements:

• 5+ years of professional experience in Java and JavaScript development.
• Proven expertise in Spring, REST, SQL, and Git.
• 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team.
• Strong interpersonal skills with a demonstrated ability to work effectively with clients and team.
• Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions.
• Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list.
• Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others.

Preferred requirements:

• Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
• Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
• Experience in Python and JavaScript.
• Healthcare system experience.
• Experience with cloud development (AWS, Azure, etc.).
• Experience with Agile, Scrum, Waterfall and iterative methodologies.
• Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields.

$100,000 - $135,000 a year