Technical Implementation Specialist

Silversmith Capital Partners; United States; On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Equity package

Comprehensive healthcare benefits

401(k) plan

Flexible PTO policy

12 company-paid holidays

12 weeks of paid parental leave

$500 work-from-home stipend

Job summary

Northbeam is seeking a Technical Implementation Specialist to manage customer onboarding for their marketing intelligence platform. This role involves guiding customers through tracking setup and ensuring data accuracy. Candidates should have experience in a customer-facing implementation role, ideally within SaaS or marketing tech. Excellent communication and organizational skills are essential, as well as comfort navigating technical problems. The position offers a competitive salary and benefits including healthcare, equity, and a work-from-home stipend.

Qualifications

• Proven experience in a customer-facing implementation, onboarding, or technical solutions role within a SaaS environment.
• Strong domain knowledge in MarTech, AdTech, e-commerce, or related ecosystems.
• Excellent communication skills and professionalism when working with customers.

Responsibilities

• Own and manage customer implementations from onboarding through data validation.
• Translate complex technical concepts into understandable guidance for customers.
• Manage a queue of active implementations simultaneously.

Skills

Customer-facing implementation experience

MarTech or AdTech knowledge

Troubleshooting skills

Excellent communication skills

Attention to detail

Tools

Project management tools

CRM tools

AI tools

Job description

Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.

We’re experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you’ll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We’d love for you to be part of our journey.

We’re a remote-friendly company with offices in San Francisco and Los Angeles.

About the role

As a Technical Implementation Specialist at Northbeam, you will own the customer onboarding and implementation journey for a technically complex marketing and advertising measurement platform built on accurate tracking and attribution. This is a highly cross-functional, customer-facing role for someone who can combine hands-on technical troubleshooting with clear, confident communication. You will guide customers through front-end website tracking, back-end data integrations, and ads tracking setup, helping ensure their data is implemented correctly and ready for use. Success in this role requires strong attention to detail, curiosity, and the ability to investigate issues methodically in environments where every customer setup may be slightly different. You will play a critical role in helping customers get live with healthy, validated data while contributing to a high-quality onboarding experience that supports long-term customer success.

What you’ll be doing

• Own and manage customer implementations from post-sale onboarding through data validation, helping customers navigate setup across front-end tracking, back-end integrations, and ads tracking.
• Guide customers through technical implementation steps without directly modifying their systems, providing clear instructions and support throughout the process.
• Validate that customer setups are complete and data quality meets expectations before handing accounts off for ongoing account management.
• Partner with internal teams to maintain visibility into onboarding progress, implementation risks, and blockers that could impact time to go live.
• Manage a queue of active implementations simultaneously, keeping work organized and customers informed as projects move through different stages.
• Translate complex technical concepts into understandable guidance for customers with varying levels of technical knowledge, ensuring a smooth and confident onboarding experience.

What we’re looking for

• Proven experience in a customer-facing implementation, onboarding, or technical solutions role within a SaaS environment where tracking and data accuracy are central to the product.
• Strong domain knowledge in MarTech, AdTech, e-commerce, or related ecosystems, especially where website tracking and attribution concepts are part of the implementation process.
• Strong troubleshooting instincts and a naturally investigative mindset, with the ability to diagnose issues, test assumptions, and work toward practical solutions independently.
• Excellent communication skills and the ability to work effectively with customers, balancing technical depth with empathy, clarity, and professionalism.
• High attention to detail, strong organization, and a consistent approach to checking work thoroughly to protect implementation quality.
• Comfort operating in a role that requires both technical confidence and polished customer interaction, without relying on rigid playbooks for every scenario.

What you’ll need

• Experience supporting implementations that involve website tracking setup, server-side data flows, and QA for technical customer environments.
• Understanding of how data is stitched across systems using identifiers and tracking inputs, including familiarity with concepts like order IDs, revenue data, customer data, and UTMs.
• Experience managing multiple onboarding projects at once while maintaining strong follow-through, clear prioritization, and accurate status tracking.
• Confidence working through ambiguity and resolving nonstandard implementation problems where the root cause is not immediately obvious.
• Strong written and verbal communication skills for documenting implementation progress, explaining requirements, and guiding customers through technical next steps.
• Familiarity with project management and CRM tools is helpful, and comfort using AI tools to improve workflow efficiency is a plus.
• Availability to work effectively with distributed customers and teams; Central or East Coast alignment is preferred, though strong candidates in other locations will also be considered.

Base Salary Range

$140,000 - $165,000 USD

Actual compensation may vary based on experience, skills, and location.

Benefits

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Location

This is a role that must be performed in the US or Canada.

We are an equal opportunity employer and consider all work-authorized candidates. This question is asked solely to assess operational planning needs.