Technical Implementation Specialist

Northbeam LLC; San Francisco (CA); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Equity package

Healthcare benefits (medical, dental,

401(k) plan

12 company-paid holidays

12 weeks paid parental leave

Work-from-home stipend

Job summary

Northbeam is seeking a Technical Implementation Specialist to own hands-on onboarding and the technical setup for new customers. You will configure the product, integrate data sources, and drive customers to first value quickly while coordinating with cross-functional teams.

This role blends consulting, building, and project management, with a focus on customer-facing technical delivery and scalable onboarding processes. Remote-friendly with SF/LA offices.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 2+ years of experience in SaaS implementation.
• 2+ years in solutions engineering and technical onboarding.
• Experience in customer-facing technical roles.

Responsibilities

• Lead the end-to-end onboarding and implementation for new customers from kickoff through go-live.
• Configure product settings, permissions, and workflows; manage data migrations.
• Coordinate with Sales, Customer Success, Product, and Support to improve onboarding.

Skills

SaaS implementation

Solutions engineering

Customer-facing

APIs

Integrations

Frontend technologies

Data concepts

Troubleshooting

Project management

Communication skills

Education

Bachelor's degree in computer science / information technology / related field

Job description

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.

We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.

We're a remote-friendly company with physical offices in San Francisco and Los Angeles.

About the Role

We’re looking for a Technical Implementation Specialist to own the hands‑on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible.

This role is ideal for someone who enjoys being customer‑facing and technical; part consultant, part builder, part project manager.

Your Impact

Customer Onboarding & Implementation

• Lead the end‑to‑end implementation for new customers, acting as the primary technical guide from kickoff through go‑live
• Configure product settings, permissions, and workflows
• Subject matter expert for API integrations and data migration
• Troubleshoot setup issues and coordinate with Support or Engineering as needed

Project Management

• Own onboarding timelines, milestones, and deliverables
• Manage customer expectations and keep implementations on track
• Communicate progress, risks, and next steps clearly

Internal Collaboration

• Partner closely with Sales, Customer Success, Product, and Support
• Provide feedback on onboarding friction, product gaps, and common blockers
• Contribute to onboarding documentation and implementation playbooks

What You Bring

• Bachelor's degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering and technical onboarding
• Experience in customer‑facing technical roles
• Comfortable with:
  • APIs, integrations, frontend technologies, and data concepts
  • Software troubleshooting and problem‑solving
  • Technical conversations with non‑technical stakeholders
  • Managing multiple high‑impact projects concurrently
• Strong project management and communication skills
• Detail‑oriented, organized, and calm under pressure

Bonus Skills & Experience

• Bonus: experience with analytics, martech, data platforms, or attribution tools

Base Salary Range

$140,000 - $165,000 USD

Actual compensation may vary based on experience, skills, and location.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company‑paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work‑from‑home stipend to support your remote setup.

Interview Process
The interview process varies by role but typically begins with a 30‑minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role‑specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co‑founder. The entire interview process is usually 5‑7 interviews total and requires around 5‑8 hours of your time.

This is a role that must be performed in the US or Canada.

We are an equal opportunity employer and consider all work‑authorized candidates. This question is asked solely to assess operational planning needs.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Northbeam’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.