Technical Implementation Manager II (Bilingual Spanish/English Required)

Flywire; Chicago (IL); Hybrid; USD 80,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Flywire is hiring a Technical Implementation Manager II (Bilingual Spanish/English) to lead client integrations and onboarding across North America. You will guide Discovery through Go-live, advise on APIs and payment solutions, and drive workshops with clients. Strong client-facing and technical skills are essential.

The role blends project management with hands-on technical consultation, ensuring a smooth customer experience and value delivery for education, healthcare, travel, and B2B clients.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• 4+ years in technical support, consulting, implementation, or professional services.
• Experience with system integrations and APIs; familiarity with payments tech preferred.
• Strong client-facing and internal communication skills.

Responsibilities

• Lead Discovery, Portal configuration, Integration, Testing and Go-live for client implementations.
• Consult on implementing Flywire platform products including APIs and Payment Checkouts.
• Serve as SME, guiding multiple client projects to successful execution.
• Run workshops and client syncs; provide post-implementation support.
• Match products and integrations to client needs; drive process improvements.
• Document product knowledge; relay feedback to Product teams.
• Troubleshoot integration issues and provide technical support.

Skills

Fluent in English

Fluent in Spanish

Bilingual communication

Project management

Client-facing communication

Technical consultation

API integrations

Troubleshooting

Python/JavaScript/SQL

Tools

Zendesk

Postman

Visual Studio Code

JIRA

SumoLogic

Job description

## Technical Implementation Manager II (Bilingual Spanish/English Required)Apply: Hybrid: Chicago, IL: Boston, MA: US, Remote TX: Full time: Posted Today: JR-1021**Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! **Who we are:**Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. **The Opportunity** Flywire is seeking a self-motivated Technical Implementation Manager II to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team. **Key Responsibilities**As a subject matter expert in Flywire Integrations the Technical Implementation Manager II will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.* Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions* Serve as the SME leading multiple client implementation projects ensuring they have successful execution* Run workshops and client syncs as they progress through the different implementation stages* Provide post-implementation/Hyper-care support* Ensure a smooth customer experience by matching the products and Integrations to client needs* Develop & maintain product documentation with Product teams, providing internal knowledge transfer* Drive continuous improvement in implementation methodology, tools, and processes across the team* Contribute to the product vision by relaying client feedback and pain points to Product teams* Troubleshoot and resolve Integration issues by providing technical support for clients* Play a role in fostering an ever improving culture and customer experience continuously**Qualifications** **Here’s What We’re Looking For**Required: * Fluent in English and Spanish (French-speaking is a bonus)* 4+ years of Technical Support, Consulting, Implementation,* Professional Services or equivalent* Knowledge of system integrations and understanding of different project methodologies* Exceptional client-facing and internal communication skills, both written and oral* Experience of implementing and configuring software (payment software preferred)* Familiarity with using APIs or JavaScript librariesPreferable:* Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.* Experience with Fintech, Technology or Consulting companies* Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education* Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.**Technologies We Use** Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite **What We Offer:**Competitive compensationEmployee Stock Purchase Plan (ESPP)Competitive time offWork with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social mediaWellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesBe a meaningful part in our success - every FlyMate makes an impactGreat Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility) **Submit today and get started!** We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The base salary for this position is:$79,905-$114,150