Technical Implementation Manager II (Bilingual Spanish/English Required)

Flywire; Boston (MA); On-site; USD 80,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Competitive time off

Global collaboration and development

Wellbeing programs

Job summary

Flywire is seeking a Technical Implementation Manager II to lead client onboarding for North America. You will guide technical consultation, manage multiple implementation projects, and ensure excellent onboarding experiences for universities, healthcare, and corporate partners.

Ideal candidates bring fluency in English and Spanish, strong API/JS familiarity, and a proven track record in delivery-driven roles. This position offers growth within a global fintech team and a collaborative culture.

Qualifications

• 4+ years in Technical Support, Consulting, Implementation or related field.
• Experience with system integrations and project methods.
• Strong client-facing and written/oral communication skills.
• Experience implementing or configuring software, payment focus preferred.
• Familiarity with APIs or JavaScript libraries.

Responsibilities

• Consult clients on Flywire platform products including APIs and payments.
• Lead multiple client implementation projects to success.
• Run workshops and client syncs through stages.
• Provide post-implementation support (Hyper-care).
• Ensure product fits client needs and offers smooth experience.
• Create and maintain product docs with Product teams.
• Drive improvements in tools, processes and methods.
• Relay client feedback to Product teams for roadmap input.
• Troubleshoot and resolve integration issues with clients.

Skills

English & Spanish

4+ years experience

System integrations

Client communication

Software implementation

APIs / JS libraries

Tools

Zendesk

Postman

VS Code

JIRA

Sumo Logic

Google Suite

Cursor

Claude

Job description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

Who We Are

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is seeking a self-motivated Technical Implementation Manager II to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Qualifications

Here’s What We’re Looking For

Required

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation,
• Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Preferable

• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
• Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

Technologies We Use

Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite

What We Offer

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The Base Salary For This Position Is

$79,905-$114,150

Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.