Technical Implementation Manager II (Bilingual Spanish/English Required)

Flywire; Chicago (IL); On-site; USD 92,000 - 100,000; Full time

Job summary

Flywire is seeking a Technical Implementation Manager to lead client integrations and ensure onboarding excellence for North America. You will consult on APIs, payments, and recurring solutions, and guide projects from kickoff to hyper-care, aligning Flywire products with client needs.

You will work closely with Sales and Relationship teams, run workshops, provide technical guidance, and contribute to documentation and process improvements across the team.

Qualifications

• 4+ years in Technical Support, Consulting, Implementation or related roles.
• Fluent English and Spanish; French is a bonus.
• Experience with system integrations and project methodologies.
• Strong written and verbal communication with clients.
• Experience implementing and configuring software, payment software preferred.
• Familiarity with APIs or JavaScript libraries.

Responsibilities

• Consult on implementing Flywire platform products including APIs and payments.
• Lead multiple client implementation projects to ensure successful execution.
• Run workshops and client syncs through implementation stages.
• Provide post-implementation support and hyper-care.
• Match products and integrations to client needs for a smooth experience.
• Develop and maintain product docs with Product teams.
• Drive continuous improvement in implementation tools and processes.
• Relay client feedback to Product teams to influence product vision.
• Troubleshoot and resolve integration issues for clients.

Skills

Bilingual English Spanish

Technical Support

Implementation Experience

Client Communication

API/JavaScript familiarity

Tools

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Google Suite

Job description

Job Description

The Opportunity

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clientsPlay a role in fostering an ever improving culture and customer experience continuously

Here’s What We’re Looking For

Required

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Preferable

• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
• Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

Technologies We Use

• Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $91,770 - $100,000, plus equity and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.