Technical Implementation Manager II

Flywire; Austin (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Well-being programs

Competitive time off

Job summary

Flywire is looking for a Technical Implementation Manager II to oversee complex client implementations in its B2B vertical. This role involves managing the entire implementation lifecycle, providing technical guidance, and ensuring client success. Candidates should have over five years of experience in payments implementation and a strong technical background.

In addition to competitive salary ranging from $90,000 to $100,000, Flywire offers benefits including an Employee Stock Purchase Plan, well-being programs, and competitive time off.

Qualifications

• 5+ years of proven experience in payments implementation, financial technology, or related fields.
• Strong technical skills: APIs, SFTP, webhooks, JSON, and SQL.
• Experience with ERP and CRM systems such as NetSuite, Intacct, Salesforce, and HubSpot.

Responsibilities

• Own the full implementation lifecycle for assigned B2B clients.
• Serve as the primary client contact for onboarding.
• Configure and test the Flywire platform.

Skills

Payments implementation

Technical acumen

Problem-solving

Communication

Project management

Tools

NetSuite

Salesforce

SQL

JSON

ERP/CRM systems

Job description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next‑gen payments platform, proprietary payment network and vertical‑specific software – to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high‑stakes, high‑value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices worldwide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

Flywire is seeking a Technical Implementation Manager II to join our high‑growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations, ensuring that our mid‑market and enterprise clients see value from our platform fast.

You’ll be hands‑on with system integrations, data mapping, testing, payment workflows, and client training, owning end‑to‑end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts.

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post‑go‑live handoff.
• Serve as the primary client contact for onboarding, providing technical guidance and project leadership.
• Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows.
• Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms.
• Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing.
• Conduct sandbox testing and validation, escalating blockers where needed.
• Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post‑launch.
• Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle.

Qualifications

• 5+ years of proven experience in payments implementation, financial technology, or related fields.
• A background working for a SaaS‑based company (preferred).
• Strong technical acumen and problem‑solving skills: APIs, SFTP, webhooks, JSON and SQL.
• Experience with ERP and CRM systems such as NetSuite, Intacct, Salesforce, HubSpot, etc.
• Familiarity with payment gateways and tokenization concepts is a strong plus.
• Working knowledge of software development methodologies and ability to work cross‑functionally in a fast‑paced environment.
• Strong project management skills with the ability to handle multiple priorities.
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams.
• In‑depth knowledge of payment processing systems and integration methods.

What We Offer

• Competitive compensation.
• Employee Stock Purchase Plan (ESPP).
• Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.
• Well‑being programs (mental health, wellness, yoga/pilates/HIIT classes) with Global FlyMates.
• Great talent and development programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility).

Compensation: The US base salary range for this full‑time position is $90,000 – $100,000, plus benefits. Salary is determined by role, level and location.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.