Technical Implementation Analyst

ZipRecruiter; Palo Alto (CA); Remote; USD 80,000 - 105,000; Full time

Job summary

A technology-led insurance provider is seeking a Technical Implementation Analyst to help launch best-in-class products. The candidate will manage project timelines, translate business requirements into technical needs, and ensure deliverables match expectations. This role requires at least 2 years of experience, proficiency in Excel, and a Bachelor's degree. Competitive salary range is $80,000—$105,000 USD, with benefits including medical, dental, and flexible paid time off.

Benefits

Partially subsidized medical plan

Fully subsidized vision/dental options

401(k)

Flexible paid time off

Parental leave

Qualifications

• 2+ years experience as an operations, implementation, or project analyst.
• Proficient in using advanced Excel functions.
• Highly organized and detail-oriented.

Responsibilities

• Own the implementation of forms and rate changes for insurance products.
• Create test plans, execute test cases, troubleshoot and fix issues.
• Manage project timelines and deliverables.

Skills

Microsoft Excel

Organization

Communication

Technical troubleshooting

Project management

Education

Bachelor's degree

Tools

JIRA

GitHub

Job description

Overview

Location: Remote

NEXT's mission is to help entrepreneurs thrive. We're building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. NEXT serves small businesses nationwide.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we continue to grow.

We are seeking a bright, motivated, and detail-oriented individual to join our growing Implementation team. As a Technical Implementation Analyst, you will collaborate with Filing Compliance Analysts, Insurance Product Managers and Engineers, with the goal of delivering best-in-class products to small businesses nationwide. If you enjoy playing an instrumental role in the product launch process and helping the organization scale while growing with it, this may be the role for you!

What You\'ll Do

• Own the implementation of forms and rate changes for our Insurance products. Gather business requirements and translate them into technical requirements.
• Create test plans, execute test cases, troubleshoot and resolve issues.
• Manage the implementation project timeline, tasks, and deliverables while working closely with cross-functional team members located in different time zones.
• Help to continue to improve and streamline implementation processes and deliverables.

What We Need

• 2+ years experience as an operations, implementation, or project analyst.
• Proficient in Microsoft Excel or Google Sheets. Formulas and functions like VLOOKUP, MATCH, and IMPORTRANGE are your friends.
• Highly organized, process and detail-oriented. You\'ll be juggling multiple projects and ensuring our products adhere to requirements.
• Solid communication skills - understanding your audience and adjusting your communication style. Able to speak to business as well as technical stakeholders.
• Tech savvy - able to identify and troubleshoot problems, and understand technical concepts.
• Bachelor\'s degree required.

Unstoppable Qualities

• Experience with JIRA, GitHub, or other similar software tools
• Personal standard for excellence: interest in finding better ways to do things
• Insurance industry experience

Note on Fraudulent Recruiting

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. We do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam, do not provide personal or financial information. You can find additional information about this type of scam on the Federal Trade Commission\'s website or contact your local law enforcement.

The salary range displayed on this posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and other factors, including job-related skills, experience, and education or training. NEXT employees are eligible for our benefits package, including a partially subsidized medical plan, fully subsidized vision/dental options, life insurance, 401(k), flexible paid time off, parental leave, and more.

US annual base salary range for this full-time position: $80,000—$105,000 USD

Don\'t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

One of our core values is talking and working as a team; NEXT is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.