Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training)

Pride Mobility & Quantum Rehab; Duryea (Luzerne County); Hybrid; USD 46,000 - 57,000; Full time

Job summary

Pride Mobility Products®/Quantum Rehab® in Duryea, PA is seeking a Technical Illustrator & Publications Specialist to produce accurate print and online documentation for parts ordering and product troubleshooting.

You will collaborate with Engineers, Product Management, and Technical Service to create IPBs, BOMs, and exploded-view drawings, using InDesign and CAD data, while maintaining parts lists and ECOs. Hybrid work schedule and competitive salary offered.

Qualifications

• At least 1 year of experience in technical writing, Graphic Design, or Desktop Publishing.
• 6 months of experience with 3D CAD visualization, or CAD-derived illustration tools.
• 6 months of experience interpreting engineering drawings, BOMs, assembly drawings, and 3D CAD models.
• In lieu of experience, an associate degree or higher in Graphic Design, Technical Writing, or Engineering Design.

Responsibilities

• Produce accurate print and online documentation for parts and troubleshooting.
• Perform document research and collaborate with engineers, PM, and tech service.
• Compile and maintain IPBs, trouble-shooting guides, and other docs.
• Assist in creating order forms using Adobe InDesign.
• Create exploded-view illustrations and IPBs from drawings, CAD models, or photos.
• Develop and maintain parts lists, callouts, item numbers, and descriptions.
• Translate engineering data into service-facing documentation and manage ECOs.
• Participate in BOM verification.
• Collaborate with multiple departments to meet expectations.
• Adhere to safety and security rules; complete annual CTPAT training.

Skills

Team player

Detail oriented

Honest

Multi-tasking

Problem solving

Prioritization

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Web navigation

Basic math

Organizational skills

Education

High School Diploma or GED

Associate degree in Graphic Design or Technical Writing related field preferred

Tools

Adobe InDesign

SolidWorks

Job description

Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training)

Locations

Showing 1 location

Duryea, PA 18642, USA

• Hybrid
• Salary : $51,500 USD per year
• Full-Time
• Requisition #: TECHN004229

Description

DESCRIPTION/JOB SUMMARY

To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products

RESPONSIBILITIES/DUTIES

• Perform document content research and multi-task with Technical Illustrators, Engineers, Product Management and Technical Service
• Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs), trouble-shooting guides, and any other documentation that is necessary for the technical and operational support of our products and component parts
• Assist in creating order forms using Adobe InDesign
• Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings, CAD models, physical products, photographs, and other source material
• Develop and maintain corresponding parts lists, callouts, item numbers, descriptions, quantities, and assembly relationships
• Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation
• Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management
• Participate in Bill of Materials (BOMs) verification breakdowns
• Collaborate with Engineers, Product Management, Technical Service, and Manufacturing Engineering as needed
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

• Must be a friendly team player, professional, detail-oriented, and honest

Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions and BOMs
• Identify mechanical and electrical parts, and hardware

Must have:

• Relentless drive to achieve advancement and continuous improvement
• Intermediate working knowledge of Microsoft Office Word and Excel
• Excellent verbal and written communication skills
• Excellent web navigation skills
• Basic mathematical skills
• Excellent organizational skills

PREFERRED SKILLS

• Basic working knowledge of Adobe Desktop Publishing Software preferred
• Basic understanding of electro-mechanical schematics preferred
• Basic familiarity with SolidWorks 3D geometry renderings preferred

REQUIRED EXPERIENCE

• At least 1 year of experience in technical writing, Graphic Design, or Desktop Publishing,

OR

• At least 6 months of experience with 3D CAD visualization, or CAD-derived illustration tools, OR

OR

• At least 6 months of experience interpreting engineering drawings, BOMs, assembly drawings, and 3D CAD models,

OR

• In lieu of experience, an associate degree or higher in a field related to Graphic Design, Technical Writing, or Engineering Design

PREFERRED EXPERIENCE

• At least 3 years of experience in technical writing or a technical service role experience preferred
• At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

• High School Diploma or GED

PREFERRED EDUCATION

• Associate degree in Graphic Design or Technical Writing related field preferred

REQUIRED QUALIFICATIONS

• Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

• This job description is not intended to be all-inclusive
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Aff irmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.