Technical Field Service Representative II

Wolverine-Power-Systems; Wixom (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Wolverine Power Systems in Wixom, MI, is seeking an experienced Field Technician to service Generac EPSS generators. You will diagnose, repair, and maintain diesel and gas engines, review schematics, and perform after-hours and on-call maintenance for industrial customers.

Responsibilities include performing preventive maintenance, reporting findings promptly, and commissioning equipment for industrial products, with a focus on safety and regulatory compliance.

Qualifications

• 4 years servicing and troubleshooting EPSS systems.
• Able to obtain Generac certification in air-cooled and protector series.
• Valid driver license required.
• Ability to work after-hours as needed.
• Knowledge of NFPA and state EPSS regulations.

Responsibilities

• Perform mechanical, electrical, troubleshooting and repair of generators.
• Provide emergency/unscheduled repairs during hours, weekends and holidays as directed.
• Perform scheduled preventive maintenance on generators.
• Read manuals, schematics and work orders to service equipment.
• Detect faults and report to service manager promptly.
• Create field reports for work performed and communicate findings.
• Commission equipment for industrial and MPS products.

Skills

Mechanical knowledge

AC/DC circuits

Power generation

Troubleshooting

Engine maintenance

Electrical schematics

Communication

Generac certification

Education

High School Diploma

Associate degree in Electrical/Mechanical Engineering

Tools

FieldServio

Electrical schematics

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.Major ResponsibilitiesPerform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators.Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed.Perform scheduled preventative maintenance service and/or repairs of generators.Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner.Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.Create reports for all work performed in FieldServio.Communicate report findings through but not limited to phone calls, emails and in person communication.Conducting equipment commissioning for the industrial and MPS products.Minimum Job RequirementsEducationHigh School DiplomaCertification / LicenseValid Driver LicenseWork Experience4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)Knowledge / Skills / AbilitiesWorking knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagramsWorking knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.Knowledge of power generation; light tower, pumps, and heating productsWorking knowledge of diesel or gaseous enginesExcellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.Working knowledge of transfer switch operationsSpark Ignited knowledgeAbility to obtain and maintain Generac certification in the air-cooled and protector series coursesAbility to work and communicate well with othersAbility to provide detailed reports within 24 hoursAbility to manage and respond to emails, texts, and phone calls in a safe and timely mannerExcellent conflict and resolution skillsAble to observe, identify and relay critical information to the company, customers, or coworkerPreferred Job RequirementsEducationAssociate degree in Electrical Engineering or Mechanical EngineeringCertification / LicenseN/AWork Experience6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)Knowledge / Skills / AbilitiesN/APhysical Requirements and Working ConditionsProduction Environment (Includes professionals who are active on the shop floor) (For Field Technicians):While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”