Technical Field Service Representative II

West Coast Energy Systems; Wixom (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Wolverine Power Systems in Michigan is a leading distributor for Generac equipment, providing sales, service and rentals. The team handles emergency generator repairs, preventative maintenance, and commissioning for industrial power solutions.

With a focus on safety and regulatory compliance, technicians perform complex electrical and mechanical troubleshooting, read schematics, and document all field work. A high school diploma and a valid driver's license are required for this field-based role.

Qualifications

• 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
• Ability to read and interpret operational manuals, electrical schematics, and generator literature
• Experience with maintenance and repair of generators and related equipment

Responsibilities

• Perform mechanical, electrical, troubleshooting and repair of generators.
• Provide emergency/unscheduled repairs of generators after-hours, weekends, and holidays as directed.
• Perform scheduled preventative maintenance service and/or repairs of generators.
• Read and interpret manuals, schematics, and literature to perform maintenance/repairs.
• Detect faulty operations and report issues to the service manager promptly.
• Stay current on NFPA and State regulations for EPSS.
• Create reports for all work performed in FieldServio.
• Communicate findings by phone, email, or in person.
• Conduct equipment commissioning for industrial and MPS products.

Skills

Mechanical design

AC/DC circuitry

Power generation

Wiring schematics

Engine maintenance

Diesel engines

Troubleshooting

Generac certification

Education

High School Diploma

Valid Driver License

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Major Responsibilities

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators.
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed.
• Perform scheduled preventative maintenance service and/or repairs of generators.
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.
• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings through but not limited to phone calls, emails and in person communication.
• Conducting equipment commissioning for the industrial and MPS products.

Minimum Job Requirements

Education

• High School Diploma

Certification / License

• Valid Driver License

Work Experience

• 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
• Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation; light tower, pumps, and heating products
• Working knowledge of diesel or gaseous engines
• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
• Working knowledge of transfer switch operations
• Spark Ignited knowledge
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others