Technical Field Service Representative II

Generac Power Systems, Inc.; Fife (WA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Energy Systems in Fife, WA, seeks an experienced Technical Field Service Representative II to service and repair Generac EPSS equipment. You will perform mechanical and electrical diagnostics, conduct preventive maintenance, and handle after-hours callouts as needed.

Candidate must have 4 years of EPSS experience, read schematics, and communicate findings clearly. A valid driver’s license is required and Generac certification is preferred.

Qualifications

• 4 years servicing and troubleshooting EPSS equipment.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read manuals, schematics and wiring diagrams.
• Ability to obtain and maintain Generac certification.
• Customer-focused, capable of after-hours support when needed.

Responsibilities

• Perform mechanical, electrical, troubleshooting and repair on generators.
• Provide emergency/unscheduled repairs during/after hours and holidays.
• Perform scheduled preventative maintenance on generators.
• Read and interpret manuals, schematics and work orders for maintenance.
• Detect faults and report findings to service manager promptly.
• Stay updated on NFPA and state regulations for EPSS.
• Create reports for all field work and communicate findings.
• Conduct equipment commissioning for industrial and MPS products.

Skills

EPSS troubleshooting

Power generation

Engine maintenance

Electrical schematics

Diagnostics

Attention to detail

Independent decision making

Communication

Education

High School Diploma

Associate degree in Electrical/Mechanical Engineering

Tools

Generac certification

Transfer switch knowledge

Safety compliance tools

Job description

## Technical Field Service Representative IIApply: Fife, WA - USA: Full time: Posted Today: JR17182**We are Energy Systems, the leader in industrial power solution sales, service, and rentals.**With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.# Major Responsibilities* Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators.* Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed.* Perform scheduled preventative maintenance service and/or repairs of generators.* Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.* Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner.* Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.* Create reports for all work performed in FieldServio.* Communicate report findings through but not limited to phone calls, emails and in person communication.* Conducting equipment commissioning for the industrial and MPS products.# Minimum Job Requirements**Education*** High School Diploma**Certification / License*** Valid Driver License**Work Experience*** 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)**Knowledge / Skills / Abilities*** Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams* Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.* Knowledge of power generation; light tower, pumps, and heating products* Working knowledge of diesel or gaseous engines* Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.* Working knowledge of transfer switch operations* Spark Ignited knowledge* Ability to obtain and maintain Generac certification in the air-cooled and protector series courses* Ability to work and communicate well with others* Ability to provide detailed reports within 24 hours* Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner* Excellent conflict and resolution skills* Able to observe, identify and relay critical information to the company, customers, or coworker# Preferred Job Requirements**Education*** Associate degree in Electrical Engineering or Mechanical Engineering**Certification / License*** N/A**Work Experience*** 6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)**Knowledge / Skills / Abilities*** N/A# Physical Requirements and Working Conditions**Production Environment (Includes professionals who are active on the shop floor) *(For Field Technicians):***While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis.*“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*