Technical Field Service Representative I

Generac; Wixom (MI); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Generac is seeking a Technical Field Service Representative I to perform on-site repair, preventive maintenance, and assist with installations. Expect up to 50% travel and a fast-paced environment requiring hands-on mechanical and electrical troubleshooting.

The role demands reading manuals and schematics, accurate reporting, and adherence to NFPA and state regulations. A valid driver license and a high school diploma are required, with advanced education or experience in electrical/mechanical

Qualifications

• High School Diploma required.
• Valid Driver License required.
• 1 year of mechanical experience.
• Knowledge of NFPA and state EMPS regulations.
• Able to obtain Generac certification in air-cooled and protector series courses.
• 2-3 years industrial experience preferred.
• DOT Medical Card may be required.

Responsabilités

• Repair and maintenance of generators on-site.
• Provide emergency/unscheduled repairs during and outside business hours.
• Perform scheduled preventative maintenance and repairs.
• Read manuals, schematics, and generator literature to perform maintenance.
• Detect faults and report to service manager promptly.
• Stay current on NFPA/state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate findings via phone, email, or in person.

Connaissances

Mechanical knowledge

AC/DC circuitry

Power generation

Wiring schematics

Engine maintenance

Troubleshooting

Transfer switch

Communication

Timely reporting

Email/phone handling

Formation

High School Diploma

Associate degree (Electrical/Mechanical)

Description du poste

Primary Purpose

The Technical Field Service Representative I is responsible for providing on-site repair, equipment preventive maintenance, and ability to assist with installation. This position will require up to 50% travel.

Major Responsibilities

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators.
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed.
• Perform scheduled preventative maintenance service and/or repairs of generators.
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.
• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings through but not limited to phone calls, emails and in person communication.

Minimum Job Requirements

Education

• High School Diploma

Certification / License

• Valid Driver License

Work Experience

• 1 year of mechanical experience

Knowledge / Skills / Abilities

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
• Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation; light tower, pumps, and heating products
• Working knowledge of diesel or gaseous engines
• Moderate troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
• Working knowledge of transfer switch operations
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others
• Ability to provide detailed reports within 24 hours
• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner

Preferred Job Requirements

Education

• Associate degree in Electrical Engineering or Mechanical Engineering

Certification / License

• N/A

Work Experience

• 2 - 3 years of industrial experience

Knowledge / Skills / Abilities

• N/A

Physical Requirements And Working Conditions

Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians):

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis.