Technical Field Advisor

Insight Global; North Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a Technical Field Advisor to lead field service activities, supervise crews, and ensure quality and safety on transformer projects. The role involves coordinating resources, maintaining project budgets, and communicating with site contacts.

Willingness to travel domestically and internationally up to 80% is required, with responsibilities spanning on-site assembly, service, and repair in substations and power plants.

Qualifications

• 5+ years of field service assembly, maintenance and repair in electrical transformers/ accessories.
• Supervisory experience directing crews and subcontractors.
• Experience with transformer oil processing and electrical testing.

Responsibilities

• Direct crews and vendors to comply with standards and project scope.
• Ensure projects stay on schedule and within budget.
• Coordinate heavy equipment, vehicles and tools for field work.
• Maintain clear site communication and document changes and safety incidents.
• Manage installation sequences and ensure warranty compliance.

Skills

Field supervision

Vendor management

Project coordination

Safety compliance

Travel readiness

Electrical testing

Education

Bachelor’s degree or equivalent

Tools

Test equipment

Oil processor

Job description

Technical Field Advisor, (TFA), is a working field service consultant responsible for maintaining quality standards of the Client field service work, self-performing warranty repairs, environment, safety, and the overall performance of crew / contractors on field projects. The TFA is the primary on site guide in assembly, service, and repair of transformers and other work at an electrical substation or power plant. The TFA is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take crucial and/or corrective action for the well-being of the onsite personnel, environment, project, equipment, customer and/or the organization.

Willing and able to travel domestic and international up to 80%.

REQUIRED SKILLS AND EXPERIENCE

• Direct crews, vendors/sub-contractors assigned to projects to perform duties in accordance with local, customer, industry and corporate laws, regulations and/or standards
• Ensure projects are timely, within budget performance of projects.
• Responsible for acquiring budget parameters of assigned projects, including scope of work, hours/days budgeted, expenses, and anticipated vendor/subcontractor delivery requirements, coordination of heavy equipment, tankers, test equipment, ensuring vehicles, tools, equipment, and materials are in safe, operating order and performing maintenance service, inventory, and corrective repairs with their crew
• Maintain effective communication with site contact for coordination and project management, including daily updates, written and/or verbal, with NRM, including project changes, safety reviews, safety incidents, work scope changes, etc.
• The TFA ensures the reassembly, vacuum, oil fill, & testing is completed per the factory’s recommendations and deviations were not taken that could jeopardize the warranty
• The TFA provides technical support and accurate installation sequence of accessories, communication between the field and factory for progress and issues.
• On behalf of the factory the TFA retains ownership and responsibility of the equipment until customer has signed the documentation accepting the final product

NICE TO HAVE SKILLS AND EXPERIENCE

• Must possess 5+ years of combined field service technical assembly, maintenance and repair of power and distribution transformers/transformer accessories in the utility/energy electrical industry.
• Expertise in Distribution, Power, and Transmission electrical substation equipment across Low, Medium, and High Voltage ranges preferred.
• Bachelor’s degree, High School diploma, GED or technical vocational or apprenticeship training, combined with prior transformer field service or related experience.
• High level field supervisory skills to direct crew members and subcontractors as assigned.
• Perform and direct personnel in operating transformer oil processor safely and accurately.
• Must have strong commercial and industrial electrical wiring and strong transformer electrical testing and fixing skills.