Technical Engineer-Boiler

ACS Performance; Brentwood (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable boiler manufacturer is seeking an experienced Field Service Engineer in Brentwood, California. This hands-on role involves diagnosing and repairing domestic boilers, providing technical support, and conducting training sessions. Candidates should have at least 5 years of experience, relevant certifications, and strong communication skills. Join a dynamic team that offers a variety of work and opportunities for growth.

Qualifications

• Minimum 5 years of boiler fault-finding and breakdown experience.
• Air Source Heat Pump or F-Gas Cat 1 certification.
• Full UK driving licence.

Responsibilities

• Diagnose and repair faults on domestic boilers and hot water products.
• Provide phone-based technical support.
• Attend installer events and support sales.
• Train installers and service agents.

Skills

Boiler fault-finding

Customer service skills

IT systems management

Job description

We're working with a leading boiler manufacturer looking for a skilled Field Service Engineer to join their technical support team. This is a hands-on role ideal for someone with strong domestic heating experience who enjoys troubleshooting, working independently, and occasionally supporting training or sales activities. You'll be covering the South East region, diagnosing and repairing boiler and hot water system issues, and providing expert advice both on-site and over the phone.

Key Responsibilities:

• Diagnose and repair faults on domestic boilers and hot water products at customer sites.
• Participate in a weekday and Saturday rota to provide phone-based technical support.
• Attend installer events and trade mornings to support sales and product demonstrations.
• Train installers and service agents through presentations and live demos.
• Monitor and support local service agents, maintaining quality standards and stock.
• Address customer complaints promptly and effectively.
• Offer technical feedback to improve products and support.

Key Skills & Requirements:

Minimum 5 years of boiler fault-finding and breakdown experience.

Air Source Heat Pump or F-Gas Cat 1 certification .

Confident communicator with excellent customer service skills.

Comfortable with IT systems and independently managing a field-based role.

Full UK driving licence and based in the South East region.

This is a great opportunity for an experienced engineer looking to join a reputable manufacturer with variety in their day-to-day work and opportunities to grow.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineersubmit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as aField Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineerrole you desire.