Technical Engagement Network (Lab Manager)

castaliasystems; Arlington (VA); On-site; USD 100,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Generous PTO

Job summary

Castalia Systems is looking for a Technical Engagement Network Lab Manager in Arlington, VA, to support government IT services. This full-time, onsite position requires U.S. citizenship with a focus on incident response and customer support.

The role includes troubleshooting, user support for MacOS and iOS, and managing lab technology. Benefits include medical coverage and 401(k). Salary range is $100,000 to $104,000 annually.

Qualifications

• BS in Computer Science or related degree, or HS Diploma with 4+ years lab management.
• 2+ years of IT Helpdesk support experience.
• 2+ years of experience with MacOS and iOS.

Responsibilities

• Apply analytic skills to implement infrastructure solutions.
• Support implementation of new technologies in the lab.
• Advise on development of lab standard operating procedures.

Skills

Analytical skills

Troubleshooting

MacOS support

iOS support

Network security

Education

BS in Computer Science or related field

HS Diploma with 4+ years experience

Tools

NetApp ONTAP

Citrix

Linux/Unix

Job description

Job Type: Full-Time

Workplace Type: Onsite

Clearance: Secret clearance and be able to obtain a TS/SCI clearance

Must be a U.S. Citizen

Job Summary

Castalia Systems is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber‑attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. Castalia Systems is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assess network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
• Advise and provide insight on development of lab standard operating procedures (SOPs) and policies.
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Monitor and respond to users on IT helpdesk channels and phone lines.
• Assist in the management of user accounts and resetting credentials.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance.
• Perform implementation of granular access control, monitor systems for acceptable performance and user accessibility, establish backups, and monitor systems security.
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage‑related network and system issues and remediate them as they occur.
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Required Qualifications

• BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma with 4+ years lab management or systems administration experience.
• Must be able to obtain DHS Suitability.
• 2+ years of directly relevant experience in IT Helpdesk support.
• 2+ years of MacOS and iOS experience.
• Must be able to work collaboratively across physical locations.

Preferred Qualifications

• TS/SCI clearance
• Experience with writing technical procedures and standard operating procedures.
• Virtualization automation and optimization.
• Experience with multiple operating systems to include Linux/Unix.
• DoD 8140.01 IAT Level II

Physical Requirements/Work Environment

• Normal office environment.

Travel

• Less than 5 %.

Benefits

Castalia Systems provides medical, dental, vision coverage, 401(k) matching, generous PTO, paid holidays, professional training opportunities, and pet insurance. All regularly scheduled employees working at least 30 hours per week are eligible to participate in Castalia Systems’ benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Compensation

Salary at Castalia Systems is determined by various factors, including but not limited to location, position knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $100,000.00 to $104,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is one component of Castalia Systems’ total compensation package for employees.

Disclaimer

Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, HIV‑positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.