Technical Engagement Manager

Starburst; Charlotte (NC); On-site; USD 155,000 - 190,000; Full time

Benefits offered by this job

Equity packages

Comprehensive benefits offering

Job summary

Starburst is looking for a Technical Engagement Manager in Charlotte, NC. This role involves collaborating with customers to architect solutions, manage engagements, and drive adoption of the Starburst platform. Ideal candidates should have a Bachelor's degree, SQL proficiency, and a strong understanding of data architecture principles. The compensation ranges from $155,000 to $190,000 USD, inclusive of benefits and equity packages. Travel commitment is approximately 25% for offsite events and customer engagements.

Qualifications

• Bachelor's degree in business, technology, or a related field.
• Deep understanding of data architecture principles.
• Proficiency in SQL and experience with distributed query engines.

Responsibilities

• Establish trust and credibility within customer organizations.
• Build relationships with internal advocates for the engagement.
• Drive adoption of Starburst products and services.

Skills

Data architecture principles

Proficiency in SQL

Problem-solving skills

Excellent communication

Experience with cloud platforms

Education

Bachelor's degree in business or related field

Tools

Presto

Trino

Apache Spark

Docker

Kubernetes

Job description

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on‑premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise‑grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment.

Starburst Data is seeking a highly skilled and experienced Technical Engagement Manager to join our dynamic team. In this role, you will work closely with a few of our largest customers to understand their business challenges and requirements, architect solutions using Starburst products, and drive business outcomes across the customer journey—from initial engagement to successful adoption. As a Technical Engagement Manager, you will serve as a trusted advisor to our customers, helping them maximize the value of their data and achieve their business objectives.

Key Responsibilities

• Establish trust and credibility by demonstrating Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
• Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
• Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
• Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment.
• Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
• Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
• Drive adoption of Starburst culminating in the Customer reaching its success criteria.
• Partner with internal teams, including architects, engineers, and project managers, to ensure successful delivery of services.
• Serve as one of the primary points of contact for customers throughout the engagement lifecycle.
• Monitor and report on key performance indicators (KPIs) to track the success of engagements.
• Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.

Qualifications

• Bachelor's degree in business, technology, or a related field.
• Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
• Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark).
• Strong problem‑solving skills and the ability to think strategically about business challenges and technical solutions.
• Proven track record of successfully managing customer engagements and delivering business outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
• Ability to Travel: This role will require 25% in‑person travel for purposes including new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.

Compensation & Benefits

Pay Range: $155,000 - $190,000 USD

All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. The salary range reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation such as commission or bonus. Actual compensation packages are determined based on relevant skills, experience, education, and training, and specific work location.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.