Technical Engagement Director

Salesforce; District of Columbia; Remote; USD 211,000 - 307,000; Full time

Job summary

A leading company is seeking a Technical Engagement Director to oversee pre- and post-sales activities, lead integration teams, and ensure customer satisfaction. The role requires deep knowledge of Salesforce solutions and public sector expertise, with a focus on building executive relationships and driving outcomes. This position offers a competitive salary range and the opportunity to make a significant impact in the customer success domain.

Qualifications

• 6-10 years leading integration teams and architecting solutions.
• Experience conducting technical workshops.

Responsibilities

• Lead pre- and post-sales activities as the technical authority.
• Develop implementation proposals and manage project scope.
• Build customer relationships and ensure satisfaction.

Skills

Customer Relationship Skills

Technical Problem-Solving

Public Sector Expertise

Salesforce Solutions Knowledge

Education

Degree or Equivalent Experience

Tools

Salesforce

NetSuite

Oracle

SAP

Workday

Job description

Technical Engagement Director

Apply remote type: Remote

Customer-Based locations: Virginia - Mclean, District of Columbia - Washington DC

Time type: Full time

Posted on: Posted 7 Days Ago

Job requisition id: JR290767

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Overview

Partnered with an Account Partner (Services Salesperson), the Technical Architect Director leads pre- and post-sales activities, acting as the technical authority across the portfolio of products. This includes developing and articulating comprehensive implementation proposals, designing technical solutions to customer objectives, and managing project scope, effort, team makeup, and duration. They oversee adoption and consumption of Salesforce technology, build customer relationships, ensure satisfaction, and coordinate service delivery with account leadership. Responsibilities include:

• Deep understanding of Salesforce solutions and clouds (Federal/Public Sector)
• Scope Salesforce projects and integrations with other technologies
• Pre-Sales solutioning with Solution Engineers
• Bring public sector expertise and perspective
• Drive better outcomes through platform expertise
• Create alignment with customer IT departments and partners
• Ensure project operational compliance
• Build executive relationships

Qualifications

Required:

• Reside in the Washington, DC metro area
• 6-10 years leading integration teams and architecting solutions
• Degree or equivalent experience
• Experience conducting technical workshops
• Experience with services integrations (e.g., Salesforce, NetSuite, Oracle, SAP, Workday)
• Understanding of infrastructures, SDLC, APIs, security, high-availability, fault-tolerance
• Ability to work independently and learn quickly
• Travel up to 50%

Ideal:

• Proven track record in a matrixed, fast-growing organization
• Strong customer relationship skills and technical problem-solving
• Experience in pre-sales, solution sizing, and scoping
• Salesforce certifications, especially Architect certifications
• Leadership in enterprise projects and strategic planning

Additional Information

Accommodations: Submit a request via the Accommodations Request Form if needed.

Posting Statement: Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all candidates based on merit and qualifications without discrimination.

Salary Range for Washington D.C.: $211,500 to $306,600

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.