Technical Enablement Specialist Intern - Austin, TX - 2027

IBM; Austin (TX); On-site; USD 41,000 - 55,000; Full time

Job summary

IBM invites a technologically curious intern to join the IBM Z WSC Advisory team. You will learn IBM z/OS, Parallel Sysplex, and resiliency concepts while supporting the Health Check and Resiliency Center initiatives.

You'll gain exposure to enterprise-class systems, IBM Z labs, and real client environments. You will collaborate with cross-functional teams, contribute to workshops, and help create client-facing materials for IBM Z events.

Qualifications

• Working toward a Bachelor's Degree in CS/IT/Engineering or related field.
• Strong written and verbal communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in Python, Java, or C.
• Basic understanding of enterprise OS, IT infra, and networking.

Responsibilities

• Analyze client environments and deliver tailored technical recommendations.
• Coordinate with development teams to address client requests.
• Engage with support resources to stay informed on priorities and issues.
• Support account teams in client engagements and RFPs.
• Help design resiliency workshops and client education materials.

Skills

Python

Java

C

Analytical thinking

Communication skills

Problem-solving

AI tools familiarity

Autonomy

Education

Bachelor's Degree

Tools

IBM z/OS

Cobol

JCL

Mainframe hardware

Job description

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role And Responsibilities

You will join the IBM Z WSC Advisory team that supports worldwide IBM Z and IBM LinuxONE clients, business partners and internal teams. This organization is missioned to guide clients to confident technology decisions by combining rigorous empirical analysis, expertise, and compelling storytelling. The team lewarages technology health checks, workshops, economic studies; and performance, resiliency, and capacity insights, to influence both technical and business stakeholders to adopt actionable recommendations. Our subject matter experts, act as trusted advisors and create scalable thought leadership assets that shape client implementation strategies and roadmaps. We are looking for a technologically curious intern who is interested in learning about and developing expertise in IBM z/OS, Parallel Sysplex, and system-level resiliency. This role is geared to support our IBM z/OS Health Check as well as Resiliency Competency Center teams. As a Technical Enablement Specialist intern, you will gain exposure to enterprise-class systems, IBM Z labs, and real client environments.

This Role May Involve Any Of The Following Responsibilities

• Working across IBM z/OS subsystem team to conduct in depth analysis of client environments and deliver tailored technical recommendations aligned with industry best practices, enhancing system performance and security.
• Coordinate and partner with development teams to address client requests
• Engage with formal support resources to stay informed on client priorities and open issues
• Directly support account teams in their network-specific client engagements
• Help to design and execute resiliency enablement workshops for clients and business partners
• Support development of client-facing conference and education materials for IBM Z events (E.g., SHARE, TechXchange)
• Assist in the design of Parallel Sysplex and/or Resiliency-related labs for clients and internal teams
• Support workflow management of incoming projects, utilizing approved project management tools
• Contribute to the development of client education and nurture pathways focused on z/OS

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Working towards a Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
• Written and verbal communication skills
• Analytical thinking and problem-solving skills
• Programming language proficiency (Python, Java, C)
• Basic understanding of enterprise operating systems and IT infrastructure
• Familiarity with networking and routing knowledge
• Understanding of resiliency concepts and value within enterprise IT environments
• Understanding and experience using AI tools for productivity
• Advanced Microsoft Suite capabilities (particularly applications intended for the presentation of content)
• Familiarity with project management frameworks and tooling
• The ability and desire to collaborate cross-functionally in a large organization
• The ability to self-manage and work autonomously

Preferred Technical And Professional Experience

• Working knowledge of IBM z/OS
• Familiarity with basic mainframe hardware
• Familiarity with Cobol and/or JCL
• Client relationship management skills"