Technical Enablement Program Manager

Postman; San Francisco (CA); On-site; USD 117,000 - 150,000; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Donation-matching program

Job summary

A leading software company in San Francisco is seeking an experienced technical enablement specialist to build and scale enablement programs. The role involves designing accreditation programs and collaborating across teams to drive adoption of the company's platform. Candidates should have 5+ years of experience in related fields and a strong understanding of API workflows. The position offers a competitive salary ranging from $117,000 to $150,000, along with comprehensive benefits including medical coverage, PTO, and wellness programs.

Qualifications

• 5+ years of experience in technical enablement or related fields.
• Experience with Solution Engineers, Sales Engineers, or similar teams.
• Proven ability to build effective training programs.

Responsibilities

• Design and manage global technical enablement initiatives.
• Develop scalable enablement frameworks for technical teams.
• Collaborate cross-functionally to translate platform capabilities.

Skills

Technical enablement

Program management

Communication

API platforms understanding

Data-driven decision making

Tools

Learning Management Systems

Enablement tools

Job description

Responsibilities

• Build and scale technical enablement programs:
  • Design and manage global technical enablement initiatives that support Solution Engineers and Customer Solution Engineers across the customer lifecycle.
  • Develop scalable enablement frameworks that ensure technical teams can consistently deliver high-impact customer engagements.
• Develop technical accreditation and certification programs:
  • Create structured technical accreditation programs that validate expertise in Postman’s platform and API workflows.
  • Build learning paths that help technical teams continuously grow their platform knowledge and technical capabilities.
• Enable Solution Engineers for successful customer evaluations:
  • Ensure SEs have strong technical acumen on Postman’s platform and how it fits into modern API and developer workflows.
  • Build programs that strengthen:
    • Technical discovery and solution mapping
    • Technical storytelling and demo delivery
    • Proof-of-Value (POV) design and execution
  • Develop reusable demo frameworks, technical assets, and playbooks to support customer evaluations.
• Enable Customer Solution Engineers to drive adoption and success:
  • Ensure CSEs are equipped to guide customers through technical onboarding and implementation.
  • Build enablement programs focused on:
    • Driving platform adoption and usage
    • Best practices for scaling Postman across teams
    • Supporting complex customer technical issues, including P0 technical support scenarios
    • Guiding customers through enterprise API workflows and governance
• Partner cross-functionally across the company:
  • Collaborate with Product and Engineering to translate new platform capabilities into training, labs, and technical learning content.
  • Partner with Sales Engineering and Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
  • Work with Product Marketing and RevOps to support new product launches and technical go‑to‑market initiatives.
• Measure impact and continuously improve:
  • Define and track success metrics such as technical accreditation completion, demo effectiveness, POV success rates, onboarding effectiveness, and customer adoption metrics.
  • Gather feedback from the field to continuously improve enablement programs and learning experiences.

Qualifications

• 5+ years of experience in technical enablement, sales engineering enablement, developer enablement, or technical program management within a SaaS or developer‑focused company.
• Experience working with Solution Engineers, Sales Engineers, Customer Success Engineers, or developer‑facing teams.
• Strong understanding of API platforms, developer workflows, or technical SaaS products.
• Proven experience building technical training programs, certifications, or enablement frameworks.
• Ability to translate complex technical concepts into clear, practical learning experiences.
• Strong program management skills with the ability to drive cross‑functional initiatives across global teams.
• Excellent communication and facilitation skills, with experience delivering workshops or technical enablement sessions.
• Data‑driven mindset with the ability to connect enablement initiatives to customer outcomes and business impact.
• Experience with learning platforms (LMS), enablement tools, and content management systems is a plus.

Base Salary

The reasonably estimated base salary for this role ranges from $117,000 to $150,000, plus a competitive equity package. Actual compensation is based on the candidate’s skills, qualifications, experience, and location.

Benefits

In addition to a pay‑on‑performance philosophy, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Additional wellness programs support physical and mental health, and frequent team‑building events foster collaboration. Postman also offers a donation‑matching program and a long‑term company culture that encourages employee growth.

Equal Employment Opportunity

Postman is an Equal Employment Opportunity and Affiliation Institute. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.