Senior Product Operations Manager (Job #DA-0613)

Postman; San Francisco (CA); On-site; USD 166,421 - 226,910; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Lunch stipend

Job summary

Postman is seeking a Senior Product Operations Manager to align product, engineering, support, and GTM teams in a fast-paced SaaS environment. You will improve delivery processes, support launches, and synthesize customer insights into actionable roadmap items.

The role requires 5+ years in product operations or related roles, with hands-on experience in development tools and cross-functional leadership for large teams. Competitive compensation and benefits are offered.

Qualifications

• Bachelor’s degree or equivalent in Engineering, IT, or related field.
• 5+ years of progressive Product Operations, Technical PM, GTM strategy in a high-growth SaaS (series C/D/E, 20%+ growth).
• 3 years as Developer/QA/Data Analyst or similar; 2+ years leading cross-functional change for 200+ engineers; 2 years with product management tools.

Responsibilities

• Align product management, engineering, customer support, and GTM teams in a fast-paced SaaS setting.
• Improve product delivery, support launches, gather feedback, maintain operational excellence across lifecycle.
• Collect, analyze, and synthesize customer insights from multiple channels to roadmap items.
• Identify misalignment between team efforts, business strategy, and customer needs.
• Examine customer experience globally with product analytics teams.
• Segment user data and extract insights from analyses.
• Review end-to-end customer product experience.
• Streamline and improve product development and launch processes for team efficiency.
• Document norms for tool use in product management and build repeatable processes.
• Coordinate key aspects of product launches.

Skills

Product Operations

GTM strategy

Cross-functional leadership

Data analysis

Education

Bachelor’s degree or equivalent in Engineering, IT or related

Tools

Redash

Postman

Github

Looker

Jira Product Discovery

Cursor

Job description

Senior Product Operations Manager (Job #DA-0613)

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

Responsibilities

• Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast‑paced SaaS environment.
• Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle.
• Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.
• Identify areas where team effort doesn’t align with the core business strategy and customer needs.
• Examine customer experience at the global level in conjunction with product analytics teams.
• Segment user data and extract insights from analysis.
• Review end‑to‑end customer product experience.
• Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
• Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks.
• Coordinate critical aspects of product launch.

Qualifications

• Bachelor’s degree or equivalent in Engineering, Information Technology, or a related field.
• 5 years of progressive experience in a Product Operations, Technical Program Management, Go‑to‑Market (GTM) strategy or a related role in a high‑growth SaaS company (defined as any series C / D / E company that has at least 20% growth in the last year).
• Work experience to include: (1) 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role; (2) 2 years of experience leading operational change in cross‑functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions; (3) 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.
• Any and all experience may be gained concurrently.

Compensation & Benefits

Salary: $166,421 to $226,910 per year.

Benefits include full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.

Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affimative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through our website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.