Technical Enablement Program Manager

Scale AI; New York (NY); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Mental health services

Learning & development stipend

Parental leave

Team events & community

Job summary

Scale AI is seeking a Program Manager, Technical Enablement to build and scale our customer-facing engineering enablement function. You will own onboarding for Frontline Agentic Engineers, define ramp criteria, and govern the knowledge base to ensure a trusted, current documentation ecosystem as Scale’s platform evolves.

You will drive ongoing learning through live sessions, async updates, and release summaries, identifying readiness gaps and delivering targeted content.

Qualifications

• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work.
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company
• 4+ years of professional experience in enablement, program management, technical training, or a closely related role
• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment
• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it
• Excellent written communication skills and a bias toward creating content that people actually use
• Proficiency with AI tools for content creation, summarization, and workflow automation
• Background in developer tools, AI/ML platforms, or technical product environments where the end user is an engineer or technical practitioner
• Experience building LMS-based learning paths or structured onboarding curricula for technical audiences
• Prior experience collaborating with Product, Engineering, or Delivery teams to extract and systematize institutional knowledge
• Familiarity with tiered instructional design or adult learning principles applied to technical content
• Experience in a high-growth, venture-backed environment where you’ve built programs from scratch without waiting for perfect infrastructure

Responsibilities

• Build and Own Engineering Onboarding: design and launch a structured, role-based onboarding program for new FAE hires, achieving meaningful contributions within first 30 days
• Define ramped success criteria by role and communicate them to new hires and managers
• Own and Govern the Engineering Knowledge Base: audit, consolidate, maintain authoritative docs, establish review cadence, tag owners, set expirations
• Create a clear document hierarchy distinguishing canonical vs deprecated resources
• Work with internal experts to surface the right docs for the right audience
• Drive Ongoing Technical Development (Everboarding): maintain recurring enablement cadence (live sessions, async updates, release summaries) to keep engineers up to date
• Identify readiness gaps via feedback loops and develop targeted content
• Stakeholder Collaboration & Program Management: partner with FAE leadership, adapt GTM content for engineering audiences, manage multiple concurrent programs with milestones
• Report on program health and outcomes to engineering and Enablement leadership

Skills

Knowledge management

Program management

Technical training

Content creation

AI tooling

LMS

Onboarding design

Engineering Enablement

Tools

Documentation systems

AI content tools

Job description

• Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI
• Frontier Agentic Engineers sit at the center of our most strategic relationships; building, integrating, and troubleshooting directly with customers
• Until now, there has been no dedicated enablement function to support them
• As Program Manager, Technical Enablement, you will build that function from the ground up
• Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves
• You will own the full enablement lifecycle for customer-facing engineering, from day one onboarding through ongoing development, and you will be measured on ramp speed, knowledge base health, and the sustained readiness of the teams you support
• This role sits within the Enablement org and partners closely with FAE leadership, the broader Enablement team, and cross-functional stakeholders across Product, Engineering, Sales, and Delivery
• Build and Own Engineering Onboarding
• Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days
• Define fully ramped success criteria by role and communicate them clearly to new hires and their managers
• Own and Govern the Engineering Knowledge Base
• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation
• Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs
• Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated
• Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep
• Drive Ongoing Technical Development (Everboarding)
• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases
• Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them
• Stakeholder Collaboration & Program Management
• Serve as the embedded enablement partner to FAE leadership, maintaining a close pulse on what the teams need as the business scales
• Collaborate with the broader Enablement team to adapt existing GTM enablement content for engineering audiences and bring engineering learnings back to the org
• Manage multiple concurrent programs with clear milestones, keeping stakeholders informed on roadmap progress and program effectiveness
• Report on program health and outcomes to engineering and Enablement leadership on an ongoing basis

Benefits

• Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
• Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
• Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
• Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company
• 4+ years of professional experience in enablement, program management, technical training, or a closely related role
• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment
• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it
• Excellent written communication skills and a bias toward creating content that people actually use
• Proficiency with AI tools for content creation, summarization, and workflow automation
• Background in developer tools, AI/ML platforms, or technical product environments where the end user is an engineer or technical practitioner
• Experience building LMS-based learning paths or structured onboarding curricula for technical audiences
• Prior experience collaborating with Product, Engineering, or Delivery teams to extract and systematize institutional knowledge
• Familiarity with tiered instructional design or adult learning principles applied to technical content
• Experience in a high-growth, venture-backed environment where you’ve built programs from scratch without waiting for perfect infrastructure