Technical Enablement Manager Remote - US

OptiRoi Media; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Technical Enablement Manager to empower teams in sales engineering and customer success. This role is pivotal in bridging skill gaps, developing training methodologies, and ensuring technical readiness for product launches. With a focus on collaboration and continuous education, you will help shape the future of technical enablement within the organization. The ideal candidate will have substantial experience in Linux environments and a background in enterprise SaaS, particularly in cybersecurity. Join a dynamic team that values customer obsession, intentional action, and a flexible work culture that prioritizes your well-being.

Benefits

Flexible & Remote-First Culture

Stock Options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Qualifications

• 5+ years in technical roles with a focus on enablement.
• Experience in enterprise SaaS, ideally in cybersecurity.
• Ability to design learning experiences using adult learning principles.

Responsibilities

• Build relationships with sales and customer success teams.
• Define strategies for technical enablement and manage priorities.
• Deliver technical training in virtual and in-person settings.

Skills

Technical Enablement

Communication Skills

Project Management

Analytical Skills

Linux-based Environments

Sales Engineering

Customer Success Management

Cloud Technology

Container Technologies

Compliance Frameworks

Tools

Showpad

LMS (Learning Management System)

Job description

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default.

Chainguard’s mission is to be the safe source for open source.

About The Role

Chainguard’s Enablement Team is critical in strategically implementing key business initiatives to ensure that new and existing frontline team members are equipped with the information, skills, and behaviors they need to thrive and succeed in their roles.

The Technical Enablement Manager will be aligned with our technical GTM teams, including Sales Engineering, Solution Architecture, Customer Success Management and Technical Support Engineering. They will partner closely with these leaders to identify skill gaps and opportunities and provide the relevant support to ensure these teams are effectively enabled and demonstrating success in each of their core areas. In addition to supporting these teams, this role will be responsible for continuing to uplevel our sales team members on all things product and industry.

What You'll Do:

• Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities and processes.
• Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs.
• Develop demo methodologies and certification programs.
• Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches.
• Coach sales teams for continuous education on industry and product.
• Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad).
• Provide structured feedback and coaching to technical teams.
• Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment.
• Build, deliver and continually manage role-based technical onboarding programs.
• Build technical programming into LMS; track for completion and ongoing skill development and content mastery.
• Deliver technical training, along with SMEs, in virtual and in-person environments.

What We're Looking For:

• 5+ years of hands-on technical experience in Linux-based environments.
• Someone who has held the role (and understands the world) of a sales engineer or customer success manager within the enterprise SaaS space, ideally within cybersecurity or application security.
• 2+ years of progressive responsibility in technical enablement experience.
• Demonstrated successful execution of technical enablement programming.
• Basic knowledge of Container technologies (Kubernetes, Serverless, Docker).
• Proficient knowledge with Cloud technology (AWS, Azure, Google, etc.).
• Awareness of compliance frameworks such as FedRAMP, FIPS, STIG, PCI-DSS.

Additional Skills Needed

• Top-notch communicator, presenter, and facilitator.
• Excellent project management skills, organization and proactive communication.
• Solid attention to detail, and a bias toward technology and action.
• Solid analytical skills, ability to pull reporting and visualize data.
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results.
• Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching.
• Ability to travel.

About Us

We live and breathe our company values:

We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well-informed decisions.

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.