Technical Enablement Manager

EGYM; Denver (CO); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Monthly wellness

14 paid holidays

PTO

Job summary

EGYM in Denver, CO seeks a Technical Enablement Manager to drive seamless Connected Training Floor experiences. Lead integration management, deployment, and cross-team collaboration to ensure customer success.

Work with Product, Operations and Customer Success to optimize processes and documentation. Ideal candidates have strong technical understanding of software systems, APIs familiarity, and excellent communication in English plus Spanish or French.

Qualifications

• Experience in working with customers and can successfully manage customer meetings
• Strong technical understanding of software systems and mobile apps and familiarity with APIs
• Analytical thinking and problem-solving skills with good consulting ability
• Ability to manage multiple projects in parallel and communicate with colleagues effectively
• Fluent in English and Spanish or French

Responsibilities

• Integration Management: ensure smooth implementation of Connected Training Floors and interfaces
• Drive deployment: oversee successful implementation of personalized apps for customers
• Optimize Satisfaction: understand customer needs and maintain high satisfaction
• Foster Alignment: collaborate with product team to improve interfaces and apps
• Manage Knowledge: create and update documentation (e.g., Confluence)
• Synergize Operations: coordinate with Operations and Customer Success teams

Skills

Customer meetings

Technical understanding

Analytical thinking

Problem solving

Change management

Tools

Salesforce

Jira

Excel

APIs

Job description

We are looking for an organizationally strong and communicative Technical Enablement Manager to help us revolutionize our customer experience. You share our EGYM vision “making the gym work for everyone” and want to lead our customers to success with our Connected Training Floor. Then take up the challenge and apply now to join our team as a Technical Enablement Manager.

Your Daily Workout

• Integration Management: You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio and much more for our customers
• Drive deployment: You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets
• Optimize Satisfaction: You understand your customers and partners and their needs and determine the implementation processes through close communication In doing so, you ensure consistent customer satisfaction
• Foster Alignment: You work closely with our experienced product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process
• Manage Knowledge: You support the creation and updating of documentation, such as on Confluence, to keep all stakeholders up to date
• Synergize Operations: You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge

Your fitness level

• You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues
• You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage
• You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence and a quick grasp of new ideas
• You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues
• You are curious, like to take the initiative, are eager to learn and can deal well with change
• You have very good Excel skills and have already worked with Salesforce and Jira
• You are fluent in English and Spanish or French.

Your training goal for your first 6 months

• You have a comprehensive understanding of our API platform including our partner integrations and our customizable apps
• You play a key role in the successful implementation of product features
• You have actively shaped the implementation process
• You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales and Product for your collaboration and valuable contribution

The equipment we provide

• You will earn an annual salary of $65.000-$75.000.
• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, 14 paid holidays per year, and PTO to name a few!
• This role is based in Denver, CO, with a flexible hybrid schedule requiring a minimum of 2-3 in-office days per week. You’ll also enjoy working from our brand-new Downtown Denver office.
• Join a team with lots of enthusiasm, ideas, fun at work and development opportunities
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.
• You will receive hands-on training and become a true EGYM expert

Contact Information

For further information: https://career.egym.com/

About EGYM

Warning regarding phishing emails: Please be aware that all official EGYM recruitment communication is sent exclusively from [e-mail]. If you receive a suspicious message from any other domain, please ignore it and do not share personal information if in doubt.

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.

Compensation Range: $65K - $75K